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Verint Case Management Professional [Citizen Engagement] vs. Wolters Kluwer eGovPraxis

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Verint Case Management Professional [Citizen Engagement]
Score 8.1 out of 10
N/A
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The…N/A
eGovPraxis
Score 0.0 out of 10
N/A
eGovPraxis, from Wolters Kluwer, is a personnel department software solution allowing users to gain access to information and forms required for case management in local governments and Social Services departments.N/A
Pricing
Verint Case Management Professional [Citizen Engagement]Wolters Kluwer eGovPraxis
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Verint Case Management Professional [Citizen Engagement]eGovPraxis
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
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User Ratings
Verint Case Management Professional [Citizen Engagement]Wolters Kluwer eGovPraxis
Likelihood to Recommend
9.1
(1 ratings)
-
(0 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Verint Case Management Professional [Citizen Engagement]Wolters Kluwer eGovPraxis
Likelihood to Recommend
Verint
So it's definitely well suited for government. That was the framework for it, but again, it can be utilized by anybody. It's a case management system that has a very powerful form tool that can be very flexible and incorporated to anything as we've used it in that form.
CH
Chris Hobden
Systems Analyst
Read full review
Wolters Kluwer
No answers on this topic
Likelihood to Renew
Verint
Amazing product with unlimited uses
CH
Chris Hobden
Systems Analyst
Read full review
Wolters Kluwer
No answers on this topic
Support Rating
Verint
Support has been strong. Quick answers most times and when the answer isn't quick communication has been great.
CH
Chris Hobden
Systems Analyst
Read full review
Wolters Kluwer
No answers on this topic
Alternatives Considered
Verint
So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms are used for, is to collect the data from the citizen and then creates a case.
CH
Chris Hobden
Systems Analyst
Read full review
Wolters Kluwer
No answers on this topic
Return on Investment
Verint
  • We have been able to use the platform to handle non contact centre workflows.
CH
Chris Hobden
Systems Analyst
Read full review
Wolters Kluwer
No answers on this topic
ScreenShots

Verint Case Management Professional [Citizen Engagement] Screenshots

Screenshot of Case Management Professional: Customer PortalScreenshot of Case Management Professional: Reporting an IssueScreenshot of Case Management Professional: Employee DesktopScreenshot of Case Management Professional: Submit an Issue