Verint Workforce Management is a solution that
forecasts customer demand, analyzes and predicts the number of employees
needed, and optimizes employee schedules to align with demand across contact
center and back-office operations, to help organizations to meet CX and efficiency
goals.
Verint WFM is part of Verint Open Platform,
which helps organizations' customer service operations to lower costs and elevate EX and CX
with AI-powered bots that automate CX workflows. The…
N/A
Mathematica
Score7 out of 10
N/A
Wolfram's flagship product Mathematica is a modern technical computing application featuring a flexible symbolic coding language and a wide array of graphing and data visualization capabilities.
$1,520
per year
Pricing
Verint Workforce Management
Mathematica
Editions & Modules
WFM Enterprise
-
per month per user
WFM Enterprise SaaS
-
per month per user
Standard Cloud
$1,520
per year
Standard Desktop
$3,040
one-time fee
Standard Desktop & Cloud
$3,344
one-time fee
Mathematica Enterprise Edition
$8,150.00
one-time fee
Offerings
Pricing Offerings
Verint Workforce Management
Mathematica
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Verint offers a named user pricing model with SaaS and on-premise delivery methods.
Discounts available for students and educational institutions. The Network Edition reduce per-user license costs through shared deployment across any number of machines on a local-area network.
I think Verint Workforce Managementi s well suited for all scenarios. No system is perfect, but understanding the gaps allow you to be effective considering those gaps. The one scenario I can think of is if you don't need to forecast. We have some departments where volume is controlled (example Outbound). Because of the business model we have staffing on a given day or hour isn't important. Only agents are working 40 hours a week.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are the judgement that Wolfram Mathematica is despite many critics based on the paradigms selected a mark in the fields of the markets for computations of all kind. Wolfram Mathematica is even a choice in fields where other bolide systems reign most of the market. Wolfram Mathematica offers rich flexibility and internally standardizes the right methodologies for his user community. Wolfram Mathematica is not cheap and in need of a hard an long learner journey. That makes it weak in comparison with of-the-shelf-solution packages or even other programming languages. But for systematization of methods Wolfram Mathematica is far in front of almost all the other. Scientist and interested people are able to develop themself further and Wolfram Matheamatica users are a human variant for themself. The reach out for modern mathematics based science is deep and a unique unified framework makes the whole field of mathematics accessable comparable to the brain of Albert Einstein. The paradigms incorporated are the most efficients and consist in assembly on the market. The mathematics is covering and fullfills not just education requirements but the demands and needs of experts.
Mathematica is incompatible with other systems for mCAx and therefore the borders between the systems are hard to overcome. Wolfram Mathematica should be consider one of the more open systems because other code can be imported and run but on the export side it is rathe incompatible by design purposes. A better standard for all that might solve the crisis but there is none in sight. Selection of knowledge of what works will be in the future even more focussed and general system might be one the lossy side. Knowledge of esthetics of what will be in the highest demand in necessary and Wolfram is not a leader in this field of science. Mathematics leves from gathering problems from application fields and less from the glory of itself and the formalization of this.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It allows straightforward integration of analytic analysis of algebraic expressions and their numerical implemented.
Supports varying programmatic paradigms, so one can choose what best fits the problem or task: pure functions, procedural programming, list processing, and even (with a bit of setup) object-oriented programming.
The extensive and rich tools for graphical rendering make it very easy to not just get 2D and 3D renderings of final output, but also to do quick-and-dirty 2D and 3D rendering of intermediate results and/or debugging results.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Usability from the end user. Our leaders in particular struggle with navigation and getting the information they need
Forecasting solutions outside of the basic call center. We do forecasting for back office groups and need to use different models than what is offered today, This requires us to do forecasting outside of Verint Workforce Management.
Improved Schedule Change request. Our business has a more flexible model for SCR. While we use the shift bid for other purposes, we need more flexible way to allow reps to submit for SCR
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Whilst Verint Workforce Management is doing much of the work we were hoping it would do, there are some limitations that cause hesitancy when deciding if it is the tool for the future. No further exploration has taken place to seek alternatives to date. It is good for the Contact element of our business but not for the rest of the business, meaning we have to use two planning tools currently.
As someone who was new to the WFM world just over 2 years ago but very tech savvy I found it very not user friendly. The interface is not intuitive from a rep perspective or an administrator perspective. While Verint Workforce Management could benefit many organizations at our company the user interface is holding back other organizations from wanting to implement it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The team always work diligently to provide answers to my questions and fixes to my issues. The support team has remained consistent and is familiar with our business needs and that is something that is very beneficial as we grow and change
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Wolfram Mathematica is a nice software package. It has very nice features and easy to install and use in your machine. Besides this, there is a nice support from Wolfram. They come to the university frequently to give seminars in Mathematica. I think this is the best thing they are doing. That is very helpful for graduate and undergraduate students who are using Mathematica in their research.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Training was covered in full day sessions that went very fast with no way of recording the information for later review. This made it hard to capture & retain all the details of information.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Training is more broad on specific use cases. It would be good to have training based on our current situations as we deal with so many unique setups & client needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The team helping us did a great job training our WFM leaders on how to use the tool from forecasting, to schedule updates to maintenance. They allowed us to be involved in implementation but also did a lot of the initial heavy lifting allowing us to stay focussed on the tasks at hand. It was a great experience and one I would hope occurs again should we ever need to implement a new tool again.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I find that Verint wants to give you a lot of customisation options, but this can potentially lead to a lot of work, but is also offers us something that we didn't have before, the opportunity to give benefits back to our employees with tools like request leave, shift swap, shift bidding, timeflex, etc. This is why we chose Verint Workforce Management.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have evaluated and are using in some cases the Python language in concert with the Jupyter notebook interface. For UI, we using libraries like React to create visually stunning visualizations of such models. Mathematica compares favorably to this alternative in terms of speed of development. Mathematica compares unfavorably to this alternative in terms of license costs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Staffing optimization - With the Verint tool, we have been able to optimize our workforce, reduce our staff and centralize our processes.
Employee Engagement - Our employees always know where their performance stands so they can take ownership in their performance.
We have implemented WFM in several areas of the company and have been able to improve those departments which have never had a tool to help in back office operations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
