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Vertical Wave

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Vertical Wave
Score 9.2 out of 10
N/A
Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management interface, call recording, visual voicemail, IVR based customer appointment reminders and customer surveys.N/A
Pricing
Vertical Wave
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Vertical Wave
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Vertical Wave
Features
Vertical Wave
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Vertical Wave
10.0
1 Ratings
18% above category average
Hosted PBX10.01 Ratings
Multi-level Interactive Voice Response (IVR)10.01 Ratings
Directory of employee names10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Vertical Wave
10.0
1 Ratings
17% above category average
Answering rules10.01 Ratings
Call recording10.01 Ratings
Call park10.01 Ratings
Call screening10.01 Ratings
Message alerts10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Vertical Wave
10.0
1 Ratings
16% above category average
Mobile app for iOS10.01 Ratings
Mobile app for Android10.01 Ratings
Best Alternatives
Vertical Wave
Small Businesses
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Score 9.4 out of 10
Medium-sized Companies
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
All AlternativesView all alternatives
User Ratings
Vertical Wave
Likelihood to Recommend
10.0
(1 ratings)
User Testimonials
Vertical Wave
Likelihood to Recommend
Vertical Communications
The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
Verified User
Anonymous
Read full review
Pros
Vertical Communications
  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
Verified User
Anonymous
Read full review
Cons
Vertical Communications
  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
Verified User
Anonymous
Read full review
Return on Investment
Vertical Communications
  • Good call tracking and automated systems allows for less staff and accurate metrics
Verified User
Anonymous
Read full review
ScreenShots