Wave IP has been fantastic.
May 15, 2018
Wave IP has been fantastic.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vertical Wave IP
Both our stores are using vertical, we're able to mesh the two systems together through PTP routers and software built into wave IP to create a seamless system.
- System uptime is tremendous, I almost forget it exists on my server rack.
- Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
- Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
- There are a few interfaces for working with the system and it can be daunting to learn
- They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
- Good call tracking and automated systems allows for less staff and accurate metrics