Wave IP has been fantastic.
May 15, 2018

Wave IP has been fantastic.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vertical Wave IP

Both our stores are using vertical, we're able to mesh the two systems together through PTP routers and software built into wave IP to create a seamless system.

Pros

  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.

Cons

  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
  • Good call tracking and automated systems allows for less staff and accurate metrics
The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.

Vertical Wave IP Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Mobile app for iOS
10
Mobile app for Android
10

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