TrustRadius
Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform.https://dudodiprj2sv7.cloudfront.net/product-logos/vB/8P/LIQA232F4KZQ.jpegWave IP has been fantastic.Both our stores are using vertical, we're able to mesh the two systems together through PTP routers and software built into wave IP to create a seamless system.,System uptime is tremendous, I almost forget it exists on my server rack. Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.,There are a few interfaces for working with the system and it can be daunting to learn They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.,10,Good call tracking and automated systems allows for less staff and accurate metrics
Unspecified
Vertical Wave IP
2 Ratings
Score 9.3 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

Vertical Wave IP Reviews

Vertical Wave IP
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.3 out of 101
Show Filters 
Hide Filters 
Filter 2 vetted Vertical Wave IP reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-1 of 1)
  Vendors can't alter or remove reviews. Here's why.
No photo available
May 15, 2018

Vertical Wave IP Review: "Wave IP has been fantastic."

Score 10 out of 10
Vetted Review
Verified User
Review Source
Both our stores are using vertical, we're able to mesh the two systems together through PTP routers and software built into wave IP to create a seamless system.
  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
Read this authenticated review

Vertical Wave IP Scorecard Summary

Feature Scorecard Summary

Hosted PBX (1)
10
Multi-level Interactive Voice Response (IVR) (1)
10
User templates (1)
10
Call reports (1)
10
Directory of employee names (1)
10
Answering rules (1)
10
Call recording (1)
10
Call park (1)
10
Call screening (1)
10
Message alerts (1)
10
Mobile app for iOS (1)
10
Mobile app for Android (1)
10

About Vertical Wave IP

Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform.
Categories:  VoIP

Vertical Wave IP Technical Details

Operating Systems: Unspecified
Mobile Application:No