TrustRadius: an HG Insights company

Vertical Wave

Score9.2 out of 10

2 Reviews and Ratings

Get a Demo

What is Vertical Wave?

Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management interface, call recording, visual voicemail, IVR based customer appointment reminders and customer surveys.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Vertical Wave has to offer, as determined by TrustRadius' reviewers.
Based on 2 ratings of Vertical Wave's features
View all features

Top Performing Features

  • Hosted PBX

    Hosted telephony infrastructure obviated the need for local PBX hardware

    Category average: 8.4

  • Multi-level Interactive Voice Response (IVR)

    IVR is a phone menu allowing callers to interact with the system through voice and keypad

    Category average: 7.7

  • Directory of employee names

    Voice directory of all employees for self-service dialing

    Category average: 8.6

Areas for Improvement

  • Message alerts

    Receive SMS and email message notifications for voice and fax messages

    Category average: 8.4

  • Mobile app for iOS

    App for iPhone and iPad

    Category average: 8.7

  • Mobile app for Android

    Android app

    Category average: 8.6

Reviews

What users are saying about Vertical Wave.
View all reviews

Wave IP has been fantastic.

Incentivized
Verified User
Administrator in Information Technology (51-200 employees employees)

Pros

  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.

Cons

  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.

Return on Investment

  • Good call tracking and automated systems allows for less staff and accurate metrics