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Vertical Wave IP

Vertical Wave IP

Overview

What is Vertical Wave IP?

Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management…

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Learn from top reviewers

Wave IP has been fantastic.

Rating: 10 out of 10
May 15, 2018
IncentivizedVetted ReviewVerified User
Both our stores are using vertical, we're able to mesh the two systems together through PTP routers and software built into wave IP to create a seamless system.
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Verified user
Administrator
Vertical Wave IP4 years of experience
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Pricing

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Vertical Wave IP

Vertical Wave IP

N/A
Unavailable

What is Vertical Wave IP?

Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management interface,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Vertical Wave IP?

Vertical Wave IP Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(2)

Reviews

(1-1 of 1)
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Wave IP has been fantastic.

Rating: 10 out of 10
Incentivized
May 15, 2018
Verified User
Vetted Review
Verified User
Vertical Wave IP
4 years of experience
Use Cases and Deployment Scope
Both our stores are using vertical, we're able to mesh the two systems together through PTP routers and software built into wave IP to create a seamless system.
Pros and Cons
  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
Likelihood to Recommend
The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
Vertical Wave IP Feature Ratings
Cloud PBX (3)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Directory of employee names
100%
10.0
Call Management (5)
100%
10.0
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
Performance & Compatibility of Online Events Software
N/A
N/A
Online Meetings / Events
N/A
N/A
Screen Sharing
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
Return on Investment
  • Good call tracking and automated systems allows for less staff and accurate metrics
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