TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Visual Assistance

    N/A
    Small Businesses (1-50 employees)
    Visual Assistance is a software solution that accelerates issue resolution by allowing support agents to virtually assess equipment status and configurations, guiding clients through interactive troubleshooting steps. The personalized recommendations and collaborative problem-solving approach aims to enhance customer understanding and confidence. Beyond reducing the need for onsite visits, Visual Assistance streamlines the troubleshooting experience, and its emphasis on visual collaboration…

    $50

    per month 5 users, 100 SMS

    Zoho Lens

    Score9 out of 10
    N/AZoho Lens is a remote assistance solution using augmented reality.

    $13

    per month

    Pricing
    Visual AssistanceZoho Lens
    Editions & Modules
    No answers on this topic
    Standard
    $13.00
    1 technician monthly / billed annually
    Professional
    $17.00
    1 technician monthly / billed annually
    Offerings
    Pricing Offerings
    Visual AssistanceZoho Lens
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Visual AssistanceZoho Lens
    Small Businesses
    Lucid Visual Collaboration Suite
    Score9 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    Lucid Visual Collaboration Suite
    Score9 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    Miro
    Score9 out of 10
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Visual AssistanceZoho Lens
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Visual AssistanceZoho Lens
    Likelihood to Recommend
    OptimaTech Limited
    No answers on this topic
    Zoho
    It's an excellent tool to stay in touch remotely across different teams and collaborate. There are a variety of issues that our technicians can encounter in the field so Zoho Lens enables us to simulate any parts needed in order to service the machines and helps us identify hardware issues more quickly.
    Incentivized
    Read full review
    Pros
    OptimaTech Limited
    No answers on this topic
    Zoho
    • easy to use/manage
    • greta communication tool
    • detail oriented
    • customizable
    Incentivized
    Read full review
    Cons
    OptimaTech Limited
    No answers on this topic
    Zoho
    • sometimes laggy
    • affordability
    Incentivized
    Read full review
    Alternatives Considered
    OptimaTech Limited
    No answers on this topic
    Zoho
    Our company loves Zoho products and we greatly benefit from using the Zoho CRM/One platforms. They help keep all our internal teams well organized and aligned on our goals!
    Incentivized
    Read full review
    Return on Investment
    OptimaTech Limited
    No answers on this topic
    Zoho
    • only positive impact is making remote collaboration easier!
    Incentivized
    Read full review
    ScreenShots

    Visual Assistance Screenshots

    Screenshot of SMS InvitationScreenshot of User showing situation via rear cameraScreenshot of Service agent guiding customers to resolve problems using annotation and voice chat.Screenshot of Instant Messaging