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Check out this review through my zoho lens
September 13, 2022

Check out this review through my zoho lens

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Lens

I mostly train other folks how to use Zoho Lens but our company relies on this in order to provide high-quality communication to our vendor partners out in the field that serves the key duplication kiosks located inside the stores and retailers that we are installed in. We currently have about 5K or so machines in the fleet so this really helps us collaborate with our vendors remotely.
  • easy to use/manage
  • greta communication tool
  • detail oriented
  • customizable
  • sometimes laggy
  • affordability
  • support to our technicians
  • communication tools
  • proactively identify solutions
  • only positive impact is making remote collaboration easier!
Our company loves Zoho products and we greatly benefit from using the Zoho CRM/One platforms. They help keep all our internal teams well organized and aligned on our goals!

Do you think Zoho Lens delivers good value for the price?

Not sure

Are you happy with Zoho Lens's feature set?

Yes

Did Zoho Lens live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Lens go as expected?

Yes

Would you buy Zoho Lens again?

Yes

Jira Service Management (Jira Service Desk), Atlassian Confluence, Slack
It's an excellent tool to stay in touch remotely across different teams and collaborate. There are a variety of issues that our technicians can encounter in the field so Zoho Lens enables us to simulate any parts needed in order to service the machines and helps us identify hardware issues more quickly.