Vitally

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Vitally
Score 8.6 out of 10
N/A
Vitally in New York offers an out of the box customer success platform designed to help B2B SaaS companies better understand their customers and drive customer experience, leading to better customer retention.N/A
Pricing
Vitally
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Vitally
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Vitally
Considered Both Products
Vitally
Chose Vitally
  • Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
  • Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have …
Top Pros
Features
Vitally
Security
Comparison of Security features of Product A and Product B
Vitally
10.0
1 Ratings
15% above category average
Role-based user permissions10.01 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Vitally
10.0
1 Ratings
16% above category average
API10.01 Ratings
Integration with Salesforce.com10.01 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Vitally
10.0
1 Ratings
15% above category average
Product usage10.01 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Vitally
9.7
1 Ratings
17% above category average
NPS surveys8.01 Ratings
Customer profiles10.01 Ratings
Automated workflow10.01 Ratings
Internal collaboration10.01 Ratings
Customer health scoring10.01 Ratings
Customer segmentation10.01 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Vitally
9.8
1 Ratings
19% above category average
Customer health trends10.01 Ratings
Engagement analytics10.01 Ratings
Revenue forecasting9.01 Ratings
Dashboards10.01 Ratings
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Vitally
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CustomerSuccessBox
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Score 9.5 out of 10
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Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.9 out of 10
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User Ratings
Vitally
Likelihood to Recommend
10.0
(1 ratings)
User Testimonials
Vitally
Likelihood to Recommend
Vitally
  • Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
  • While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.
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Pros
Vitally
  • Simple setup
  • Detailed reporting
  • Automates manual tasks
  • Excellent support
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Cons
Vitally
  • NPS measurement is not particularly customizable
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Alternatives Considered
Vitally
  • Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
  • Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
  • Vitally worked out to be much cheaper for our needs.
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Return on Investment
Vitally
  • Increased renewal rates
  • Reduced overall time spent analyzing customer health
  • Reduces manual tasks for customer health
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ScreenShots