Vitally is a customer success platform designed for B2B software organizations to aggregate customer data, automate post-sale workflows, and monitor account health. The platform consolidates product telemetry, CRM records, support desk tickets, and communication logs into a centralized workspace to give customer-facing teams real-time visibility into customer retention and expansion opportunities.
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Pricing
Vitally
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Vitally
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Vitally
Considered Both Products
Vitally
Verified User
Chose Vitally
Advantages of Vitally are most on the Customer Onboarding and progress tracking. For example Vitally has a structured approach that helps us to keep track of customer satisfaction and work on the reduction of churn rates. It also has a graphical timeline interface providing …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Vitally
Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
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Features
Vitally
Security
Comparison of Security features of Vitally
Feature
Vitally
9.0
2 Ratings
6% above category average
Role-based user permissions
9.02 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Vitally
Feature
Vitally
9.5
2 Ratings
9% above category average
API
10.01 Ratings
Integration with Salesforce.com
9.02 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Vitally
Feature
Vitally
8.0
2 Ratings
9% below category average
Product usage
8.02 Ratings
Customer Success Management
Comparison of Customer Success Management features of Vitally
Feature
Vitally
8.7
2 Ratings
1% above category average
NPS surveys
8.02 Ratings
Customer profiles
8.02 Ratings
Automated workflow
8.02 Ratings
Internal collaboration
9.02 Ratings
Customer health scoring
10.02 Ratings
Customer segmentation
9.02 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Vitally
Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Using of this tool I have improved customer satisfaction tracking and reduced churn rates by ensuring tasks are completed within set timeframes. Customer Sentiment analysis is also very important for me as well as the good project tracking and alignment across Product, Engineering, and Sales teams. This leads to more efficient collaboration and project completion.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
Vitally worked out to be much cheaper for our needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
