Super Powers For Your CS and AM Teams
March 13, 2020
Super Powers For Your CS and AM Teams
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vitally
- We use Vitally to measure the health of our customers proactively.
- Not only does it help surface which clients need additional help to activate with our tool, but we can also automate the process of reaching out to set up times to talk with our customers.
- Approaching customer health in this way means that we can enter renewal cycles with our customers in good shape.
- Simple setup
- Detailed reporting
- Automates manual tasks
- Excellent support
- NPS measurement is not particularly customizable
- Increased renewal rates
- Reduced overall time spent analyzing customer health
- Reduces manual tasks for customer health
- Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
- Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
- Vitally worked out to be much cheaper for our needs.