WorkWave Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
WorkWave Service
Score 9.0 out of 10
N/A
WorkWave, an IFS company, offers field service management for smaller entities (WorkWave Service) and for enterprise field service companies (ServMan). The services can include marketing (WorkWave Marketing) and WorkWave Payments payment processing system.N/A
Pricing
WorkWave Service
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
WorkWave Service
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
WorkWave Service
Small Businesses
Method:CRM
Method:CRM
Score 9.4 out of 10
Medium-sized Companies
Oracle Service
Oracle Service
Score 8.2 out of 10
Enterprises
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Oracle Service
Score 8.2 out of 10
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User Ratings
WorkWave Service
Likelihood to Recommend
9.0
(1 ratings)
User Testimonials
WorkWave Service
Likelihood to Recommend
WorkWave
WorkWave Service is great for a company that can integrate it with their software for credit card processing. I feel that it can work for companies of any size. However, finding individual transactions is time-consuming. If you are a company that will need to search for transactions, it is not as easy as putting in search criteria. You have to select a date range then search through all transactions for that range, you can sort, but it can still take some time. WorkWave Service handles our workload very well and we have minimal issues with the product and the customer service.
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Pros
WorkWave
  • Sends timely reporting
  • Responsive troubleshooting team
  • Uses feedback to improve product
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Cons
WorkWave
  • Not easy or fast to locate individual transactions in the portal
  • Too many steps to view customer details
  • More user-friendly report generation in portal would be great
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Return on Investment
WorkWave
  • They have allowed us to continue accepting online and over the phone payments with no issues
  • We cannot refund transactions over 45 days which has increased the amount of checks we have to cut for refunds
  • ROI is acceptable
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ScreenShots