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WorkWave Service

WorkWave Service

Overview

What is WorkWave Service?

WorkWave Service is a cloud-based software solution designed to assist businesses in managing their field services more efficiently. This mobile-ready program provides an end-to-end service management solution that includes scheduling, dispatching, routing, monitoring, billing, and payment processing...

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Pricing

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What is WorkWave Service?

WorkWave, an IFS company, offers field service management for smaller entities (WorkWave Service) and for enterprise field service companies (ServMan). The services can include marketing (WorkWave Marketing) and WorkWave Payments payment processing system.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is WorkWave Service?

WorkWave Service is a cloud-based software solution designed to assist businesses in managing their field services more efficiently. This mobile-ready program provides an end-to-end service management solution that includes scheduling, dispatching, routing, monitoring, billing, and payment processing tools. The software suite is ideal for professionals in the cleaning, lawn care, pest control, HVAC, residential maid service and landscape industries.

WorkWave's proprietary routing module assists users in optimizing their daily and weekly schedules by providing route analysis based on real-time traffic data. A dashboard displaying key metrics such as accounts receivable totals and customer account actions makes it easy to keep track of business goals. Workwave also allows measurements of properties from anywhere at any time through its advanced technology.

The mobile application included with WorkWave enables field workers to stay in touch easily with back-office staff while staying connected with customers to provide real-time updates about progress on site. It even offers credit card payments options directly processed out in the field saving valuable time otherwise spent trying to process payments elsewhere. Overall WorkWave Service provides efficient support to manage costs while satisfying customers' needs quickly and effectively; making it a great choice for businesses looking to streamline their field-service operations.

WorkWave Service Video

WorkWave Service is an easy to use field service solution that helps you to work smarter. Book your demo today! http://bit.ly/381FN4m

WorkWave Service Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(2)

Reviews

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Score 9 out of 10
Vetted Review
Verified User
Incentivized
WorkWave Service is our credit card processing system. We use this service to process customer payments and refunds. We use settlement reports to reconcile our internal accounting with WorkWave Service transactions. We process around 1,500 payments per day averaging from $250k to $315k. Chargebacks and customer disputes are also dealt with on the WorkWave Service portal.
  • Sends timely reporting
  • Responsive troubleshooting team
  • Uses feedback to improve product
  • Not easy or fast to locate individual transactions in the portal
  • Too many steps to view customer details
  • More user-friendly report generation in portal would be great
WorkWave Service is great for a company that can integrate it with their software for credit card processing. I feel that it can work for companies of any size. However, finding individual transactions is time-consuming. If you are a company that will need to search for transactions, it is not as easy as putting in search criteria. You have to select a date range then search through all transactions for that range, you can sort, but it can still take some time. WorkWave Service handles our workload very well and we have minimal issues with the product and the customer service.
  • Processing payments and refunds
  • Handling disputes and chargebacks
  • Capturing customer payment details
  • They have allowed us to continue accepting online and over the phone payments with no issues
  • We cannot refund transactions over 45 days which has increased the amount of checks we have to cut for refunds
  • ROI is acceptable
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