Name: WorkWave Service
Rating: 9.1 (2 reviews)
Author: WorkWave

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

PHP Frameworks

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Generation

Emissions Management

Visitor Management

Whistleblowing

Enterprise

Accounting

SaaS Spend Management

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Access Gateways

Cloud Migration

Cloud Storage

Data Center Cooling

Data Warehouse

Database-as-a-Service (DBaaS)

DevOps

Enterprise Service Bus

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Migration

Mobile Identity

Network Performance Monitoring

Open-Source Database

Privileged Access Management

Storage as a Service (STaaS)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Apparel

Banking

Equation Editors

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Ordering

eDiscovery

Vertical-Specific

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### Billing and Payments
Users consistently express frustration with WorkWave Service's billing and payments processes. The reviews highlight various issues such as inaccurate charges, delays in crediting customers, and difficulties in reconciling transactions. Customers report experiencing challenges with payment processing, including delays in payment visibility and discrepancies in payment amounts. Additionally, concerns are raised about the lack of transparency in billing practices and the complexity of integrating with accounting software like QuickBooks. These sentiments collectively indicate a need for improvement in WorkWave Service's billing and payments functionalities to enhance user experience and streamline financial operations.

### Financial Management
User sentiment about WorkWave Service's financial management capabilities is notably critical, with multiple reviewers expressing dissatisfaction with the platform's handling of financial operations. Issues such as lack of support, complex pricing structures, and unexpected charges have led to frustration among users. The consensus appears to be that the financial management aspect of WorkWave Service falls short of expectations, causing users to question the value and efficiency of the system in managing their financial processes.

### Contract Management
User sentiment regarding WorkWave Service's contract management capabilities is predominantly negative. Customers express frustration over issues such as misleading information during the sales process, lack of flexibility in contract terms, and difficulties in canceling or modifying contracts. The recurring theme of feeling trapped in lengthy contracts without adequate support or functionality has left many users dissatisfied with the overall contract management experience provided by WorkWave Service.

### Employee Management
User feedback on WorkWave Service's employee management capabilities is varied and includes both positive and negative experiences with the staff and new employee training. Some users appreciate the technical staff's responsiveness and problem-solving skills, finding them helpful in addressing issues efficiently. However, others express frustration with the system's clunkiness and the time-consuming process of migrating and re-entering data. The lack of compatibility with previous software systems and the need for additional purchases to make the program work as expected have also been highlighted as challenges by users. Despite some positive aspects, such as the ease of setup and the potential for full utilization of the software's capabilities, concerns about the overall efficiency and user-friendliness of the employee management features have been raised by reviewers.

### Software Features and Capabilities
Users generally express mixed opinions about WorkWave Service's software features and capabilities, with some highlighting its strengths in providing real-time, actionable information and syncing with QuickBooks Online and Desktop. However, others point out challenges such as a steep learning curve, complex user interface, and difficulties in finding features within the tool. Despite some positive aspects, users also mention issues with hidden functions, search functionality, and regulatory compliance tables, indicating room for improvement in enhancing the software's features and capabilities for a more user-friendly experience.

### Integration and Compatibility
Users have highlighted both positive and negative experiences with WorkWave Service's integration and compatibility features, particularly in relation to QuickBooks and QuickBooks Online. While some users appreciate the real-time synchronization and stability of the software, others have faced challenges with syncing transactions accurately and reconciling payments. Issues such as duplicate transactions, difficulty in applying credits, and the need for manual customer data entry have been reported, impacting the overall user experience. Despite some users finding the integration with QuickBooks beneficial for their business operations, there are clear areas where improvements could enhance the software's compatibility functionality.

### Sales and Marketing
User sentiment regarding WorkWave Service's sales and marketing capabilities is predominantly negative. Reviewers expressed dissatisfaction with the sales team's lack of follow-through, misleading information provided during the sales process, and difficulties in using the software as promised. Customers highlighted issues such as inadequate support, unexpected charges, and challenges in adapting their existing sales processes to the software. The general consensus among users is that WorkWave Service falls short in delivering effective sales and marketing solutions, leading to frustration and disappointment among customers.

### Technical Support
User sentiment regarding WorkWave Service's technical support capabilities is predominantly negative. Customers have expressed frustration with the lack of responsiveness, lengthy resolution times, and poor communication from the technical support team. Many users have highlighted difficulties in navigating the system and finding necessary features due to a complex user interface. Additionally, there are complaints about hidden costs and the perception that smaller customers receive inferior support compared to larger clients. Despite some positive feedback on specific functionalities, the overall consensus leans towards dissatisfaction with the technical support provided by WorkWave Service.

WorkWave Service is a cloud-based software solution designed to assist businesses in managing their field services more efficiently. This mobile-ready program provides an end-to-end service management solution that includes scheduling, dispatching, routing, monitoring, billing, and payment processing tools. The software suite is ideal for professionals in the cleaning, lawn care, pest control, HVAC, residential maid service and landscape industries.

WorkWave's proprietary routing module assists users in optimizing their daily and weekly schedules by providing route analysis based on real-time traffic data. A dashboard displaying key metrics such as accounts receivable totals and customer account actions makes it easy to keep track of business goals. Workwave also allows measurements of properties from anywhere at any time through its advanced technology.

The mobile application included with WorkWave enables field workers to stay in touch easily with back-office staff while staying connected with customers to provide real-time updates about progress on site. It even offers credit card payments options directly processed out in the field saving valuable time otherwise spent trying to process payments elsewhere. Overall WorkWave Service provides efficient support to manage costs while satisfying customers' needs quickly and effectively; making it a great choice for businesses looking to streamline their field-service operations.

WorkWave, an IFS company, offers field service management for smaller entities (WorkWave Service) and for enterprise field service companies (ServMan). The services can include marketing (WorkWave Marketing) and WorkWave Payments payment processing system.

Microsoft Dynamics 365 Field Service is the updated, rebranded replacement for FieldOne Sky, a field service management acquired by Microsoft in 2015. Microsoft Dynamics 365 Field Service (and the former FieldOne) is built around features such as scheduling and dispatching optimization, automated routing, and built-in customer relationship management (CRM).

First Dynamics 365 app

Subsequent qualifying1 Dynamics 365 app

HouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking.

Start

Grow

Manage

Additional Users

Sales Proposal Tool

Recurring Servicing Plans

Website Builder

WorkWave Service

Applications that support field technicians and other staff in the field. Typically include scheduling and dispatching capabilities.

Field Service Management

Likelihood to Recommend

Sage Intacct

Adobe Acrobat

Microsoft Teams

Adobe Acrobat Reader

Accounting Clerk

WorkWave Service 2023-10-25 13:28:44

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Home

Field Service Management Software

WorkWave Service is our credit card processing system. We use this service to process customer payments and refunds. We use settlement reports to reconcile our internal accounting with WorkWave Service transactions. We process around 1,500 payments per day averaging from $250k to $315k. Chargebacks and customer disputes are also dealt with on the WorkWave Service portal.

Sends timely reporting
Responsive troubleshooting team
Uses feedback to improve product

Not easy or fast to locate individual transactions in the portal
Too many steps to view customer details
More user-friendly report generation in portal would be great

Processing payments and refunds
Handling disputes and chargebacks
Capturing customer payment details

They have allowed us to continue accepting online and over the phone payments with no issues
We cannot refund transactions over 45 days which has increased the amount of checks we have to cut for refunds
ROI is acceptable

Sage Intacct, Adobe Acrobat Reader, Microsoft Teams

WorkWave Service

Overview

What is WorkWave Service?