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WorkWave Service

Score9 out of 10

2 Reviews and Ratings

What is WorkWave Service?

WorkWave Service is a cloud-based software solution designed to assist businesses in managing their field services more efficiently. This mobile-ready program provides an end-to-end service management solution that includes scheduling, dispatching, routing, monitoring, billing, and payment processing tools. The software suite is ideal for professionals in the cleaning, lawn care, pest control, HVAC, residential maid service and landscape industries.

WorkWave's proprietary routing module assists users in optimizing their daily and weekly schedules by providing route analysis based on real-time traffic data. A dashboard displaying key metrics such as accounts receivable totals and customer account actions makes it easy to keep track of business goals. Workwave also allows measurements of properties from anywhere at any time through its advanced technology.

The mobile application included with WorkWave enables field workers to stay in touch easily with back-office staff while staying connected with customers to provide real-time updates about progress on site. It even offers credit card payments options directly processed out in the field saving valuable time otherwise spent trying to process payments elsewhere. Overall WorkWave Service provides efficient support to manage costs while satisfying customers' needs quickly and effectively; making it a great choice for businesses looking to streamline their field-service operations.

WorkWave Service is working great for us!

Use Cases and Deployment Scope

WorkWave Service is our credit card processing system. We use this service to process customer payments and refunds. We use settlement reports to reconcile our internal accounting with WorkWave Service transactions. We process around 1,500 payments per day averaging from $250k to $315k. Chargebacks and customer disputes are also dealt with on the WorkWave Service portal.

Pros

  • Sends timely reporting
  • Responsive troubleshooting team
  • Uses feedback to improve product

Cons

  • Not easy or fast to locate individual transactions in the portal
  • Too many steps to view customer details
  • More user-friendly report generation in portal would be great

Most Important Features

  • Processing payments and refunds
  • Handling disputes and chargebacks
  • Capturing customer payment details

Return on Investment

  • They have allowed us to continue accepting online and over the phone payments with no issues
  • We cannot refund transactions over 45 days which has increased the amount of checks we have to cut for refunds
  • ROI is acceptable

Other Software Used

Sage Intacct, Adobe Acrobat Reader, Microsoft Teams