TrustRadius

xAI Grok vs. Zoom Virtual Agent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
xAI Grok
Score 8.6 out of 10
N/A
A conversational AI from xAI, the AI development arm of Twitter, or X, presented as an alternative to ChatGPT with a sense of humor, and with direct access to Twitter or X.N/A
Zoom Virtual Agent
Score 8.7 out of 10
N/A
An AI chatbot which is ready 24/7 to provide quick, personalized help and boost team productivity. The AI chatbot with machine learning guides users to accurate answers fast, reducing the burden on customer service and support teams.N/A
Pricing
xAI GrokZoom Virtual Agent
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
xAI GrokZoom Virtual Agent
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
xAI GrokZoom Virtual Agent
Small Businesses
LocaliQ
LocaliQ
Score 8.8 out of 10
LocaliQ
LocaliQ
Score 8.8 out of 10
Medium-sized Companies
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.1 out of 10
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.1 out of 10
Enterprises
Conversica
Conversica
Score 4.1 out of 10
Conversica
Conversica
Score 4.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
xAI GrokZoom Virtual Agent
Likelihood to Recommend
-
(0 ratings)
8.6
(2 ratings)
Usability
-
(0 ratings)
7.6
(2 ratings)
User Testimonials
xAI GrokZoom Virtual Agent
Likelihood to Recommend
X Corp (formerly Twitter)
No answers on this topic
Zoom
Really great for customers that have experience with chatbots and want a powerful platform that is continuing to evolve. It has been one of the most accurate platforms for generative AI responses and has great tools for administering the platform in a scalable manner. The tool has greatest utility for companies with existing knowledge bases that can be leveraged and with a team that can dedicate resources to continually evolving the implementation to take full advantage of the tool.
Verified User
Anonymous
Read full review
Pros
X Corp (formerly Twitter)
No answers on this topic
Zoom
  • Generative AI answers from existing documentation
  • Providing tools for admins to discover and easily create new intents and workflows
  • Customizing the experience by campaign, chatbot, workflow, etc. to facilitate curated experiences for customers
Verified User
Anonymous
Read full review
Cons
X Corp (formerly Twitter)
No answers on this topic
Zoom
  • Add more native components for integrating with data sources such as a CRM
  • Methodology for session counts: avoid double counting a session if a user is handed-off between bots.
  • Admin UI: there can be a lot of clicks to navigate to the correct area of the dashboard to manage settings
Verified User
Anonymous
Read full review
Usability
X Corp (formerly Twitter)
No answers on this topic
Zoom
You can customize the experience for your clients, make it sound as human as possible and provide different paths to find the answers needed
Verified User
Anonymous
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Alternatives Considered
X Corp (formerly Twitter)
No answers on this topic
Zoom
Zoom Virtual Agent was our first choice
Verified User
Anonymous
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Return on Investment
X Corp (formerly Twitter)
No answers on this topic
Zoom
  • 70% self-service for managed interactions
  • Estimated $3 million in headcount costs saved
  • Admin tools have reduced administrative costs by 50%
Verified User
Anonymous
Read full review
ScreenShots

Zoom Virtual Agent Screenshots

Screenshot of the Zoom Virtual Agent intelligent conversational AI chatbot that instantly resolves issues.Screenshot of a personalized experience, delivered by the virtual agent.Screenshot of the virtual agent's customer resolution.Screenshot of chatbot performance analytics.