eDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eDesk
Score 10.0 out of 10
Small Businesses (1-50 employees)
eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer…
$0
per month
Pricing
eDesk
Editions & Modules
Shopify Entrepreneurs - 300 Tickets
$39
per month 300 Tickets
eDesk Team
$69
per month per user
eDesk Professional
$109
per month per user
Shopify Entrepreneurs - 2,000 Tickets
$158
per month 2,000 Tickets
Offerings
Pricing Offerings
eDesk
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional DetailsThese are yearly plans paid monthly for using eDesk. Month to month plans are available
More Pricing Information
Community Pulse
eDesk
Considered Both Products
eDesk
Chose eDesk
They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon …
Top Pros
Top Cons
Features
eDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
eDesk
10.0
1 Ratings
24% above category average
Organize and prioritize service tickets10.01 Ratings
Subscription-based notifications10.01 Ratings
ITSM collaboration and documentation10.01 Ratings
Ticket creation and submission10.01 Ratings
Ticket response10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
eDesk
10.0
1 Ratings
25% above category average
External knowledge base10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
eDesk
8.5
1 Ratings
10% above category average
Social integration7.01 Ratings
Email support10.01 Ratings
Best Alternatives
eDesk
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternatives
User Ratings
eDesk
Likelihood to Recommend
10.0
(1 ratings)
User Testimonials
eDesk
Likelihood to Recommend
eDesk
Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces.
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Pros
eDesk
  • Easy to use for customers
  • Maintains marketplace standards for communication
  • Is the only platform that offers these services
  • Connects with Channel Advisor
Read full review
Cons
eDesk
  • I wish the filters displayed closer to the top of the inbox vs the bottom
  • The new and to-do tabs can be confusing at first
  • Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication.
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Alternatives Considered
eDesk
They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has.
Read full review
Return on Investment
eDesk
  • Saves agents lots of time
  • Creates better communication with customer with less time in between messages
  • Helps us provide great customer service
  • Has helped us meet marketplace communication standards and receive more feedback/reviews
Read full review
ScreenShots

eDesk Screenshots

Screenshot of Multichannel messages are kept in one placeScreenshot of Customer support is faster with AI automationScreenshot of Live Chat to turn online browsers into buyersScreenshot of Key support metrics and trendsScreenshot of A 360° view of buyers to personalize customer serviceScreenshot of