eDesk by xSellco will help take your marketplace sales to the next level!
July 02, 2021
eDesk by xSellco will help take your marketplace sales to the next level!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with eDesk by xSellco
Our customer service agents use it to easily connect with our customers and answer messages through all of the marketplaces (Amazon, Walmart, NewEgg, eBay, etc.) and on our website. It helps us maintain good account health on the marketplaces and provide a high level of customer service. We are also able to easily check customers' orders and also have team communication through the platform.
- Easy to use for customers
- Maintains marketplace standards for communication
- Is the only platform that offers these services
- Connects with Channel Advisor
- I wish the filters displayed closer to the top of the inbox vs the bottom
- The new and to-do tabs can be confusing at first
- Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication.
- Saves agents lots of time
- Creates better communication with customer with less time in between messages
- Helps us provide great customer service
- Has helped us meet marketplace communication standards and receive more feedback/reviews
They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has.
Do you think eDesk delivers good value for the price?
Yes
Are you happy with eDesk's feature set?
Yes
Did eDesk live up to sales and marketing promises?
Yes
Did implementation of eDesk go as expected?
Yes
Would you buy eDesk again?
Yes