TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zoomin

    Score5 out of 10
    N/AZoomin is a content publishing platform that allows companies to provide a robust knowledgebase of product documentation for their customers and prospects.N/A
    Pricing
    Zoomin
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Zoomin
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    Zoomin
    Small Businesses
    MindTouch
    Score7 out of 10
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    Enterprises
    Medallia
    Score8.9 out of 10
    All AlternativesView all alternatives
    User Ratings
    Zoomin
    Likelihood to Recommend
    9.1
    (1 ratings)
    User Testimonials
    Zoomin
    Likelihood to Recommend
    Zoomin
    Zoomin is best suited for an organization that uses DITA or other forms of structured authoring in at least one department. The structure provided by DITA will lay the foundation for all other types of content that are imported into Zoomin.
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    Pros
    Zoomin
    • The biggest advantage to using Zoomin is the care and loyalty of their people. No matter what occurred throughout the process, they were with us 100%.
    • The Zoomin product is one of the few DITA compatible products I've seen that presents a current and professional interface.
    • Zoomin's roadmap is impressive and I've actually seen first-hand that they really do make good on items on their roadmap!
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    Cons
    Zoomin
    • Zoomin's SalesForce integration is a must finish. It's almost there, but they haven't been able to get Salesforce to certify it.
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    Return on Investment
    Zoomin
    • Our new Zoomin based interface increased traffic to our doc site by 600%.
    • The new Zoomin based site decreased traffic to the support portal by 10-20% for all segments of the business.
    • Customer comments provided positive results as customers started to see we were making much needed improvement.
    Read full review
    ScreenShots

    Zoomin Screenshots

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