Overall Satisfaction with Zoomin
At Ping, we used Zoomin primarily for technical content, but the intent was to also provide a single jump-off point for all customer information (support portal, communities, developer portal, documentation, video). The business problem addressed by Zoomin was confusion due to multiple interfaces and urls for information from 6 departments. Zoomin created a single go-to page that consolidated all platforms.
- The biggest advantage to using Zoomin is the care and loyalty of their people. No matter what occurred throughout the process, they were with us 100%.
- The Zoomin product is one of the few DITA compatible products I've seen that presents a current and professional interface.
- Zoomin's roadmap is impressive and I've actually seen first-hand that they really do make good on items on their roadmap!
- Zoomin's SalesForce integration is a must finish. It's almost there, but they haven't been able to get Salesforce to certify it.
- Our new Zoomin based interface increased traffic to our doc site by 600%.
- The new Zoomin based site decreased traffic to the support portal by 10-20% for all segments of the business.
- Customer comments provided positive results as customers started to see we were making much needed improvement.