Present a clear information experience with Zoomin.
August 17, 2016
Present a clear information experience with Zoomin.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoomin
At Ping, we used Zoomin primarily for technical content, but the intent was to also provide a single jump-off point for all customer information (support portal, communities, developer portal, documentation, video). The business problem addressed by Zoomin was confusion due to multiple interfaces and urls for information from 6 departments. Zoomin created a single go-to page that consolidated all platforms.
Pros
- The biggest advantage to using Zoomin is the care and loyalty of their people. No matter what occurred throughout the process, they were with us 100%.
- The Zoomin product is one of the few DITA compatible products I've seen that presents a current and professional interface.
- Zoomin's roadmap is impressive and I've actually seen first-hand that they really do make good on items on their roadmap!
Cons
- Zoomin's SalesForce integration is a must finish. It's almost there, but they haven't been able to get Salesforce to certify it.
- Our new Zoomin based interface increased traffic to our doc site by 600%.
- The new Zoomin based site decreased traffic to the support portal by 10-20% for all segments of the business.
- Customer comments provided positive results as customers started to see we were making much needed improvement.
Comments
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