Zoomin Reviews

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Ratings and Reviews
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Megan Gilhooly | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
At Ping, we used Zoomin primarily for technical content, but the intent was to also provide a single jump-off point for all customer information (support portal, communities, developer portal, documentation, video). The business problem addressed by Zoomin was confusion due to multiple interfaces and urls for information from 6 departments. Zoomin created a single go-to page that consolidated all platforms.
  • The biggest advantage to using Zoomin is the care and loyalty of their people. No matter what occurred throughout the process, they were with us 100%.
  • The Zoomin product is one of the few DITA compatible products I've seen that presents a current and professional interface.
  • Zoomin's roadmap is impressive and I've actually seen first-hand that they really do make good on items on their roadmap!
  • Zoomin's SalesForce integration is a must finish. It's almost there, but they haven't been able to get Salesforce to certify it.
Zoomin is best suited for an organization that uses DITA or other forms of structured authoring in at least one department. The structure provided by DITA will lay the foundation for all other types of content that are imported into Zoomin.

Zoomin Scorecard Summary

What is Zoomin?

Zoomin is a content publishing platform that allows companies to provide a robust knowledgebase of product documentation for their customers and prospects.

Zoomin Features

  • Supported: Cross Touchpoint Content Delivery
  • Supported: Personalization
  • Supported: Self-Service
  • Supported: Sales Agent Enablement
  • Supported: Customer Support Agent Enablement
  • Supported: Content Updates
  • Supported: Recommendations

Zoomin Screenshots

Zoomin Integrations

Zoomin Pricing

Zoomin Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll