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https://dudodiprj2sv7.cloudfront.net/product-logos/BB/jv/E1LLOKD5LOQZ.PNGPresent a clear information experience with Zoomin.At Ping, we used Zoomin primarily for technical content, but the intent was to also provide a single jump-off point for all customer information (support portal, communities, developer portal, documentation, video). The business problem addressed by Zoomin was confusion due to multiple interfaces and urls for information from 6 departments. Zoomin created a single go-to page that consolidated all platforms.,The biggest advantage to using Zoomin is the care and loyalty of their people. No matter what occurred throughout the process, they were with us 100%. The Zoomin product is one of the few DITA compatible products I've seen that presents a current and professional interface. Zoomin's roadmap is impressive and I've actually seen first-hand that they really do make good on items on their roadmap!,Zoomin's SalesForce integration is a must finish. It's almost there, but they haven't been able to get Salesforce to certify it.,10,Our new Zoomin based interface increased traffic to our doc site by 600%. The new Zoomin based site decreased traffic to the support portal by 10-20% for all segments of the business. Customer comments provided positive results as customers started to see we were making much needed improvement.
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Zoomin
1 Ratings
Score 9.1 out of 101
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Zoomin Reviews

Zoomin
1 Ratings
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Score 9.1 out of 101
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Megan Gilhooly profile photo
August 17, 2016

Review: "Present a clear information experience with Zoomin."

Score 10 out of 10
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At Ping, we used Zoomin primarily for technical content, but the intent was to also provide a single jump-off point for all customer information (support portal, communities, developer portal, documentation, video). The business problem addressed by Zoomin was confusion due to multiple interfaces and urls for information from 6 departments. Zoomin created a single go-to page that consolidated all platforms.
  • The biggest advantage to using Zoomin is the care and loyalty of their people. No matter what occurred throughout the process, they were with us 100%.
  • The Zoomin product is one of the few DITA compatible products I've seen that presents a current and professional interface.
  • Zoomin's roadmap is impressive and I've actually seen first-hand that they really do make good on items on their roadmap!
  • Zoomin's SalesForce integration is a must finish. It's almost there, but they haven't been able to get Salesforce to certify it.
Zoomin is best suited for an organization that uses DITA or other forms of structured authoring in at least one department. The structure provided by DITA will lay the foundation for all other types of content that are imported into Zoomin.
Read Megan Gilhooly's full review

Zoomin Scorecard Summary

About Zoomin

Zoomin is a content publishing platform that allows companies to provide a robust knowledgebase of product documentation for their customers and prospects.

Zoomin Features

Has featureCross Touchpoint Content Delivery
Has featurePersonalization
Has featureSelf-Service
Has featureSales Agent Enablement
Has featureCustomer Support Agent Enablement
Has featureContent Updates
Has featureRecommendations

Zoomin Screenshots

Zoomin Integrations

Zoomin Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Zoomin Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No
Supported Countries:All
Supported Languages: All