#1 most frequent
United States of America
29.3%680 installations of 2,320
What is Zoomin?
Zoomin is a content publishing platform that allows companies to provide a robust knowledgebase of product documentation for their customers and prospects.
Categories & Use Cases
Media
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Who Buys & Uses Zoomin
#2 most frequent
India
6.3%147 installations of 2,320
#3 most frequent
Germany
5.6%129 installations of 2,320
Present a clear information experience with Zoomin.
Pros
- The biggest advantage to using Zoomin is the care and loyalty of their people. No matter what occurred throughout the process, they were with us 100%.
- The Zoomin product is one of the few DITA compatible products I've seen that presents a current and professional interface.
- Zoomin's roadmap is impressive and I've actually seen first-hand that they really do make good on items on their roadmap!
Cons
- Zoomin's SalesForce integration is a must finish. It's almost there, but they haven't been able to get Salesforce to certify it.
Return on Investment
- Our new Zoomin based interface increased traffic to our doc site by 600%.
- The new Zoomin based site decreased traffic to the support portal by 10-20% for all segments of the business.
- Customer comments provided positive results as customers started to see we were making much needed improvement.