Zscaler Private Access vs. Zscaler Zero Trust Cloud

Zscaler Private Access works really well in environments setup for FQDNs and where you know what users should/shouldn't be accessing on what ports. You can use Zscaler Private Access to figure out these kinds of features but that doesn't always mean you'll be correct. It also provides a consistent experience for users as they can access their materials anywhere. It also makes the user the last line of defense. If a user's account is compromised then the attacker has access to everything they already did. It doesn't work great in OT environments or Server based environments. Flows have to be initiated from the client and not the server for stuff to behave properly.

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Zscaler Zero Trust Cloud is especially useful for connecting to remote devices worldwide. Zscaler policies block unwanted use of device access. Policies suit individual, group, and organizational settings. One thing Zscaler must improve is AI access and AI sessions. Policies for sessions would be much appreciated.

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• Connecting users remotely with a secure connection. I am a service desk agent who works with end users, and if there is an issue due to ZPA, it's most likely due to configuration. A really good service.
• Logging, I believe, works well as I troubleshoot end users and can gather extra details for my network admin. IP.zscaler.com, and the debug logs are nice. Additionally, I like how it shows the App policy assigned to the user's machine ECT.

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• Secure connection and replace old VPN systems.
• Identity check for the employees/users.
• Traffic validation.
• Enforcing custom policies across organization ecosystem.

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• Needs an interface for Support Desk/Help Desk to more easily understand that the problem is a lack of an FQDN or access is not allowed due to policy, not because of a technical shortcoming in ZPA.
• Documentation of the BC solution is not well-detailed.

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• Better MFA with alternative devices.
• Support at low network latencies.
• Better Troubleshooting for private applications.

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Invited by TrustRadius (TR) on Vendor's Behalf

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When it works - it works incredibly slick. It's only L4 which seems like a downgrade of security from solutions that promote L7.

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The environment feels more secure, and we are seeing that users are adapting to it fast. The fact that we have tools to assist the users with their day-to-day access helps, as we can hand it off to the helpdesk without any escalations to the Network team. It is a work in progress for our agency, but we are seeing the benefits from the solution.

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Overall, I like Zscaler Zero Trust Cloud as it provides a very good user experience both on the Ui and functional level, it is not complicated for beginners as well. After switching from Citrix to Zscaler, the login process has been simplified and less time-consuming.

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Even if I sometimes hate the reverifying and asking for MFA by Zscaler, but it actually ensures the security of the workspace and that is appreciable. other than that, the secure fast access is commendable. It increases the productivity and decreases the risk especially when used for the cloud access or remote access devices.

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Invited by TrustRadius (TR) on Vendor's Behalf

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ZPA is where the bulk of zero-trust access is found. While the functionality for ZIA is excellent, the policy we implement for internet access is more focused on threat prevention and not narrowly scoped access.

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The most important reason was time consumption, actually more important reason was I think it was discontinued, but after using Zscaler, accessing got really seamless, earlier it was quite hectic, I remember wiating 5-10mins to be able to access to remote resources

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• We used to get anywhere from 30 to 50 tickets surrounding our previous VPN solution every month. We now average 3-5 tickets regarding remote connectivity, and of those, only 1 or 2 are actual issues with ZPA.
• Using ZPA Access Policies, we can now block endpoints that have outdated security software from ever connecting to our environment. This was simply not possible with our previous solution.
• Some of our employee base skews older and had a harder time understanding the change from VPN to Zscaler.
• There is significantly less downtime with ZPA when compared to other VPN solutions.

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• ZTC improved accessibility to private applications.
• The best way to analyze the network traffic.
• Secure access to remote devices.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info