Name: 17Track
Author: Demon Network Tech Co., Ltd (17Track)

Call Center Workforce Optimization

Customer Identity and Access Management (CIAM)

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Flowchart

Java Technologies

No-Code Development

Development

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Office Suites

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Crypto Accounting

Tax Compliance

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Freelance Management

HR Management

International Payroll

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Application Infrastructure

Application Virtualization

Cloud Storage

Digital Experience Monitoring (DEM)

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Machine Learning

Network Performance Monitoring

OpenStack Cloud

Penetration Testing

Remote Desktop

Server Virtualization

Software Distribution

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Content Management

Conversion Rate Optimization

Demand-Side

Domain Registration Services

Email Marketing

Marketing Automation

Product Management

Social Media Management

Social Media Monitoring

Survey & Forms Building

URL Shorteners

Web Analytics

Marketing

Email Signature

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Field Sales Software

Sales

Cloud-Native Application Protection Platforms

Security

Catering

Interior Design

Population Health Management

Real Estate

Rental Property Management

Restaurant POS

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Zoho Survey

Zoho

Medallia

MindTouch

CareerSiteBuilder

SurveyMonkey

SurveyMonkey, Inc

Jotform

Zoho CRM Plus

Sogolytics

Typeform

PG Forsta HX Platform

PG Forsta

Ordertracker

AfterShip

Parcel Panel

Shopify

17TRACK is a package tracking platform that enables to track over 170+ postal carriers for registered mail, parcel, EMS and multiple express couriers such as DHL, Fedex, UPS, TNT. As well as multiple popular carriers such as GLS, ARAMEX, DPD, TOLL, etc. It also integrated many more e-Commerce carriers worldwide.

Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.

Basic

Plus

PLUS

ENTERPRISE

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NiCE CXone Mpower

17Track

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Demon Network Tech Co., Ltd (17Track)

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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17Track

Overview

What is 17Track?