360 Textolic

360 Textolic is a Salesforce-native messaging and customer communication platform that helps sales, marketing, and service teams manage SMS, WhatsApp, and other communication channels directly from Salesforce. It enables businesses to engage customers through two-way conversations, bulk messaging, automated follow-ups, and personalized communications without switching between multiple platforms.

With 360 Textolic, teams can send and receive SMS and WhatsApp messages directly from Salesforce records, keeping customer conversations connected to the CRM. Users can manage one-to-one conversations, send bulk and scheduled messages, create reusable SMS and WhatsApp templates, and personalize messages using Salesforce data.

360 Textolic also supports SMS automation and Salesforce Flow automation, allowing teams to trigger messages based on Salesforce records, events, and workflows. Businesses can automate lead follow-ups, customer notifications, appointment reminders, updates, campaigns, and other recurring communications.

Key capabilities include:

• Two-way SMS and texting directly within Salesforce

• Salesforce WhatsApp messaging and customer conversations

• Bulk SMS and mass messaging for targeted campaigns

• Scheduled messaging for timely customer communications

• SMS and WhatsApp templates with Salesforce merge fields

• Salesforce Flow and automation for triggered messaging

• AI-powered messaging and automated customer engagement

• Multichannel communication across SMS, WhatsApp, RCS, and other supported channels

• MMS and media messaging for supported channels

• Chatbots and surveys for automated customer interactions

• Conversation management and engagement tracking

• Compliance and opt-in/opt-out management

• CTI, calling, and voicemail capabilities for connected customer communication

By bringing messaging and customer data together inside Salesforce, 360 Textolic helps organizations reduce manual follow-ups, improve response workflows, and maintain a centralized view of customer interactions. It is designed for teams that want to use Salesforce SMS, WhatsApp, and automated messaging as part of their sales, marketing, service, and customer engagement processes.

360 Textolic is available through Salesforce AppExchange and is designed to work within Salesforce environments, helping organizations connect customer communication with their existing CRM workflows and data.