Name: 4me.com
Rating: 10 (1 reviews)
Author: 4me.com

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

No-Code Development

Text Editors

Development

Business Intelligence (BI)

Collaboration

Environmental Health and Safety (EHS)

Manufacturing Execution

Meeting Management

Office Suites

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Blockchain Payments

Expense Management

Finance and Accounting

360 Degree Feedback Software

Applicant Tracking

Corporate Learning Management

Employee Referral

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Virtualization

Cloud Data Warehouse

Cloud Storage

Extended Detection and Response (XDR)

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Load Testing

M2M Application Development

Network Operating Systems

Network Performance Monitoring

OpenStack Cloud

SaaS Backup

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Contact Center

Content Management

Data Cleansing

Email Marketing

Event Management

Identity Resolution

Marketing Automation

Product Management

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Email Signature

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Sales Forecasting

Sales Intelligence

Sales

Data Loss Prevention

Data-Centric Audit Protection (DCAP)

Operational Technology (OT) Security

Security

Catering

Computer-Aided Manufacturing (CAM)

Inventory Management

Restaurant POS

Retail Execution

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### Service Management
Users generally praise 4me.com for its comprehensive service management capabilities. Reviewers highlight the platform's ability to streamline service desk operations, job management, and ticketing processes effectively. The integration of customer and service provider service management within 4me.com is lauded for simplifying operations and eliminating integration challenges. Additionally, users appreciate the platform's flexibility, customizability, and intuitive user interface, which allow for easy navigation and tailored configurations to meet specific organizational needs. The centralized view of IT services, coupled with the platform's easy customization options, provides users with a structured and harmonized approach to service delivery. Furthermore, the platform's ability to facilitate cooperation in a multi-service provider ecosystem and offer real-time reporting capabilities contributes to enhanced service quality and performance evaluation.

### Incident Management
Users generally agree that 4me.com excels in incident management capabilities. The tool is praised for its user-friendly interface and its ability to streamline incident resolution processes. Many users have reported significant improvements in the speed and efficiency of resolving incidents, leading to enhanced service delivery across various business units. Additionally, the tool's support for ITIL processes and centralized ownership have been highlighted as key strengths in managing incidents effectively. Despite some minor concerns raised by users, the overall consensus leans towards positive feedback regarding 4me.com's incident management functionalities.

### Change Management
User consensus seems to be that change management is a strong point of 4me.com. Reviewers appreciate the platform's ability to handle various types of changes across different organizations and service desks efficiently. Despite some concerns about waiting for approval processes and occasional unwanted UI changes, users generally find that 4me.com's change management capabilities are robust and adaptable to their evolving needs. The platform's flexibility in customizing processes like change management without unnecessary complexity has been a key factor in user satisfaction over the years.

### Service Desk Operations
Users generally praise 4me.com's capabilities in delivering, designing, and supporting IT services. The tool is commended for its user-friendly interface, which allows for efficient workflow design and standardized processes. Additionally, users appreciate the centralized view of IT services provided to employees, making it easier to track and manage service delivery. While some users note limitations in report customization, overall feedback on 4me.com's service desk operations remains positive, with users highlighting its structured approach and clear delineation of roles and responsibilities.

### Customer Support
Users generally praise 4me.com for its robust customer support capabilities. The platform's customer support functionality has been highlighted as a key strength, with users expressing satisfaction with the ease of communication with customers and internal teams. Additionally, the ability to collaborate effectively both internally and externally has been a significant benefit for users. While some minor concerns have been raised about changes at the UI level, overall, users appreciate the platform's ability to streamline support processes and enhance overall productivity.

### Internal Collaboration
Users generally praise 4me.com for its effective internal collaboration capabilities. They highlight the platform's ability to streamline communication and cooperation within teams, leading to increased productivity and efficiency. The ease of connecting with colleagues and sharing information internally is a common positive sentiment expressed by reviewers. Additionally, users appreciate how 4me.com facilitates quick decision-making and problem resolution through its robust internal collaboration features.

### Reporting and Dashboards
Users seem to have varied opinions on 4me.com's reporting and dashboards capabilities. While some users appreciate the ease of use, intuitive design, and real-time availability of reports and dashboards, others express concerns about the limitations in functionalities such as cross-table comparisons and detailed report customization. The platform's ability to provide clear, customizable dashboards and real-time insights is acknowledged positively by some, while others feel that certain features do not meet their expectations, particularly in areas like Project Management and reporting. Despite some users suggesting the need for more reporting options and integrations with other tools, overall, the sentiment towards 4me.com's reporting and dashboards appears to be a mix of satisfaction with existing features and a desire for further enhancements.

### User Interface and Experience
Users consistently praise 4me.com for its intuitive user interface and user-friendly experience. The platform's design is lauded for its ease of navigation and modern aesthetics, making it a preferred choice for many. While some users find the interface challenging for ordinary users, the majority appreciate the platform's robust automation capabilities and streamlined processes. Additionally, the platform's continuous development of new features and customization options further enhance the overall user experience. Despite some minor concerns about complexity, the general consensus is that 4me.com excels in providing a user interface that is both intuitive and efficient for various tasks.

### Workflow Automation
Users consistently praise 4me.com for its robust workflow automation features, highlighting the ease of creating requests, linking them to internal workflows, and managing tasks across different teams efficiently. The platform's automation capabilities have significantly improved handling speed, reduced ticket resolution times, and streamlined processes for enhanced productivity. Additionally, users appreciate the platform's user-friendly interface, intuitive design, and the ability to design complex workflows with automation, ultimately contributing to a positive user experience.

### Process Optimization
Users have consistently highlighted the effectiveness of 4me.com's process optimization features in enhancing operational efficiency and streamlining workflows. The platform's ability to automate processes, customize workflows, and facilitate quick decision-making has garnered positive feedback from users. Additionally, the ease of integrating external systems and the platform's intuitive user interface have contributed to a favorable user experience. Despite some minor suggestions for improvement, the general consensus is that 4me.com excels in optimizing processes to meet diverse organizational needs.

User-Friendly Interface: Users consistently praise the platform for its user-friendly interface and automated workflows. They find it very friendly and easy to use, making it accessible for users of all levels.

Improved Speed and Navigation: Many users have noticed a significant improvement in the handling speed of tickets. Additionally, they find it easy and intuitive to navigate the platform, allowing them to quickly complete tasks without any hassle.

Seamless Integration of Functions: The platform's functions are abundant and seamlessly integrated, providing a cohesive experience for users. This integration makes it efficient for users to perform various tasks within a single platform, enhancing their productivity.

Difficult Navigation: Users have found it difficult to navigate the platform due to the complexity of remembering ID numbers for each step. Several reviewers have expressed frustration with this issue, making it one of the most common cons mentioned.

Limited Reporting KPIs: The platform has limitations in generating Reporting KPIs, which users find frustrating. Some users have mentioned that they are unable to track and measure key performance indicators effectively, hindering their ability to analyze and report on their data.

Complex User Interface: Users have mentioned that the user interface could be more user-friendly and that switching between screens requires too many clicks. This con has been raised by multiple reviewers, indicating a widespread sentiment about the need for improvement in terms of interface design and ease of use.

4me has been widely praised for its ability to automate workflows and simplify complex ITIL processes, making it a valuable tool for providing professional support and improving customer services. Users have reported significant reductions in ticket handling time through process automation and customizable dashboards. The abundance of functionalities, coupled with fast support and comprehensive training materials, has garnered positive feedback from users. 

The versatility of 4me is evident in its application across various business domains, allowing for creative and easily implemented solutions in time management, product management, service management, and process improvement. Automation has been a particularly beneficial feature, eliminating tedious tasks and increasing overall efficiency. The tool's user-friendly interface and intuitive design enable users to create complex standard workflows effortlessly.

As a single platform, 4me streamlines the management of external customers, internal requests, agile development, and time recording. The software enhances end-user experience, reduces resolution times, and lowers running costs compared to previous products. It is utilized for internal user management, service requests, incident management, change requests, and control procedures. Users rely on 4me for tracking support cases and maintaining a knowledge base of recurring issues.

Managed Service Providers have also leveraged 4me to effectively support both internal users and customers by providing clear reports and dashboards for excellent service delivery. The software facilitates smooth cooperation within multi-service provider ecosystems through real-time information exchange and unlimited reporting capabilities. Users appreciate 4me's user-friendly nature, versatility, and cost-effectiveness when compared to competitors.

By simplifying integration efforts and improving communication between service providers and customers, 4me proves invaluable in service desk ticketing and job management. It resolves complexity issues while increasing control, visibility, and addressing cost and speed concerns experienced with previous tools. Users have found it useful for addressing user issues, managing incidents, fulfilling requests, and effectively managing Configuration Management Database - CMDB.

Moreover, 4me serves as a self-service portal, adding value across the organization. Numerous departments, including IT, Facilities Management, Master Data, and HR teams, have benefited from its functionalities. Collaboration within and outside the organization is enhanced, resulting in improved quality, visibility, control, and productivity.

4me plays a vital role in consolidating customer support efforts by speeding up incident resolution, efficiently configuring new services, and onboarding new customers. It centralizes the user portal for multiple departments, leading to a significant increase in Net Promoter Scores - NPS and positive feedback on usability. The software offers a comprehensive catalog of services, allowing for better control of service costs and enhancing service quality. Users have praised the specialist-oriented frontend, ease of use, responsiveness, and intuitive nature of the tool.

Additionally, 4me has been widely used for IT service desk operations, IT asset lifecycle management, and automation of IT processes. It simplifies complex IT workflows, ensuring streamlined operations and increased efficiency. The software's capabilities in incident management, change management, and control procedures have been highly valued by users.

In summary, 4me has proven to be an invaluable solution for automating workflows, simplifying ITIL processes, and improving customer services. Users have reported significant reductions in ticket handling time through process automation and customizable dashboards. The software's versatility extends across various business domains, allowing for creative solutions in time management, product management, service management, and process improvement. Overall, 4me enhances end-user experience, reduces resolution times, and lowers running costs while providing intuitive interfaces and user-friendly features that cater to the needs of both internal users and customers.

4me.com Freemium

4me Premium

On Premise

Cloud

MSP - Pro

MSP - Power

MSP - Growth

IT Department - Professional

IT Department - Expert

IT Department - Master

Atera

4me.com

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Why 4me is special a public demo (February Recording)

Why 4me is special   a 30 minute public demo  (January recording)

Likelihood to Recommend

Usability

Incident and problem management

ITSM asset management

Change management

Organize and prioritize service tickets

Expert directory

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

Configuration mangement

Asset management dashboard

Policy and contract enforcement

Change requests repository

Change calendar

Service-level management

Change Calendar showing possible conflicts of changes

Customer SLA Reports: after defining a SLA the report is automatically there

Fully customizable self service customer portal - emmediate and high end user acceptance reached within 3 month

Service desk console - information at the right time

Enterprise Service Management for large organizations and MSPs

4me Overview - Enterprise Service (IT) Management 100% SIAM

Streamlining ticketing and service restoration processes

Prioritize tickets to ensure most urgent are tackled first

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Impact assessment and automated fixes for common problems

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Users subscribe to notifications for ticket updates

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

Managing all IT assets and enforcing policy rules

Database for tracking and reporting all business assets

Dashboard showing organization's software portfolio

Ensuring that requesters have eligibility before fullfullment

Ensuring standardized processes for making changes to IT infrastructure

Single repository of all planned changes and releases

Calendar showing change schedule to stakeholders

Process for negotiating agreements regarding service level expectations, and ensuring these are met

Splunk Enterprise

SolarWinds Network Configuration Manager (NCM)

SolarWinds Network Performance Monitor (NPM)

4me.com 2022-09-24 14:51:40

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IT Service Management (ITSM) Tools

We are using 4me.com as a tool for IT service desk, IT asset lifecycle management. As we switched recently to 4me.com we witnessed to improvement in specialist oriented frontend which is easy to use, really responsive and intuitive. Tool has great and easy to use import-export mechanism for updating almost everything. As tool provides automation capability for anyone it is really helpful quality assurance environment which is delivered altogether with product. There you can test and automate IT processes to be easier for end users.

IT processes automation
Responsive GUI
Weekly updates which pinpoint some difficulties in daily usage

It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
Integration with O365 for out of office would be helpfull

Transparency, audit capability is really good
Responsiveness of GUI
Easy to deploy custom processes

As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.