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4me.com

4me.com

Overview

What is 4me.com?

Next-Generation Enterprise Service ManagementBuilt for the world’s most demanding enterprises.4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with…

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Recent Reviews

TrustRadius Insights

4me has been widely praised for its ability to automate workflows and simplify complex ITIL processes, making it a valuable tool for …
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Pricing

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4me.com Freemium

$0

Cloud
per user per month

4me Premium

on Request

Cloud
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.4me.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Why 4me is special a 30 minute public demo (January recording)

YouTube

Why 4me is special a public demo (February Recording)

YouTube
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Product Details

What is 4me.com?

Next-Generation Enterprise Service Management

Built for the world’s most demanding enterprises.

4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes it as easy to configure, even for small service providers.

4me.com Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Project Management (Agile and Classical)
  • Supported: Agile Boards and Product Backlogs

4me.com Screenshots

Screenshot of Portfolio ManagementScreenshot of Change Calendar showing possible conflicts of changesScreenshot of Customer SLA Reports: after defining a SLA the report is automatically thereScreenshot of Waterline Portfolio Management analysisScreenshot of Agile Project ManagementScreenshot of Enterprise Resource planning with 4meScreenshot of Fully customizable self service customer portal - emmediate and high end user acceptance reached within 3 monthScreenshot of Service desk console - information at the right timeScreenshot of 4me Service navigatorScreenshot of Approve via smartphoneScreenshot of Check your inbox with your smartphoneScreenshot of Watch analytics with your smartphone

4me.com Videos

Quick Overview of 4me’s Cohesive ITSM Functionality
Intercultural cooperation: 4me’s Auto Translation feature can significantly improve efficiency by allowing enterprise employees and the experts who support them to work in their preferred language.
Introducing 4me: Cor Winkler Prins, 4me Founder and CEO, describes our founding vision and how 4me helps drive employee and enterprise productivity.
The SIAM Solution for Successful Outsourcing: 4me makes communication between service providers seamless and secure – not just within organisations and with MSPs, but also between the MSP’s. 4me supports the SIAM model, allowing the service integrator function to effectively e...
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Enterprise Service Collaboration with Lightning Performance: Andy Richardson, Service Management Architect at 4me, discusses SIAM with Scarlett Bayes from the Service Desk Institute (SDI).

4me.com Integrations

4me.com Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAustralia, Austria, Belgium, Croatia, Czechia, Denmark, Europe, Germany, Great Britain, Netherlands, North America, Norway, Norway, Poland, Russia, Slovenia, South Africa, Spain, Sweden, Switzerland
Supported LanguagesAfrikaans, Amharic, Azerbaijani, Bosnian, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dari, Dutch, English, Finnish, French, French (Canada), German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Tamil, Thai, Turkish, Ukrainian, Vietnamese, Georgian

4me.com Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)40%
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Comparisons

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Reviews and Ratings

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Attribute Ratings

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using 4me.com as a tool for IT service desk, IT asset lifecycle management. As we switched recently to 4me.com we witnessed to improvement in specialist oriented frontend which is easy to use, really responsive and intuitive. Tool has great and easy to use import-export mechanism for updating almost everything. As tool provides automation capability for anyone it is really helpful quality assurance environment which is delivered altogether with product. There you can test and automate IT processes to be easier for end users.
  • IT processes automation
  • Responsive GUI
  • Weekly updates which pinpoint some difficulties in daily usage
  • It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
  • Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
  • Integration with O365 for out of office would be helpfull
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up.
There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
  • Transparency, audit capability is really good
  • Responsiveness of GUI
  • Easy to deploy custom processes
Incident and problem management (7)
87.14285714285714%
8.7
Organize and prioritize service tickets
100%
10.0
Expert directory
90%
9.0
Service restoration
60%
6.0
Self-service tools
100%
10.0
Subscription-based notifications
90%
9.0
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
70%
7.0
ITSM asset management (3)
83.33333333333334%
8.3
Configuration mangement
80%
8.0
Asset management dashboard
100%
10.0
Policy and contract enforcement
70%
7.0
Change management (3)
100%
10.0
Change requests repository
100%
10.0
Change calendar
100%
10.0
Service-level management
100%
10.0
  • As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
  • Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.
SolarWinds Network Performance Monitor (npm), SolarWinds Network Configuration Manager (NCM), Splunk Enterprise
Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow.
Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners.
  • Workflows for change management with approvals and communication with enduser
  • Automated translation of forms is included, even for Croatian!
  • Asset management
  • There should be some improvement in email filtering because specialist and change managers get a lot of emails for complex workflows, so it is easy to overlook some important message.
  • great feature is sending emails from requests (to external vendors) but there luck feature to continue conversation over email client (instead through 4me.com GUI)
Yes
It does their job. Noting special, but you can approve things (most valuable) have a look on status...This interface is not specialist oriented so you have to use desktop interface which is great and improved with each weekly update.
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