Great tool for IT Service Management
September 28, 2022

Great tool for IT Service Management

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 4me.com

We are using 4me.com as a tool for IT service desk, IT asset lifecycle management. As we switched recently to 4me.com we witnessed to improvement in specialist oriented frontend which is easy to use, really responsive and intuitive. Tool has great and easy to use import-export mechanism for updating almost everything. As tool provides automation capability for anyone it is really helpful quality assurance environment which is delivered altogether with product. There you can test and automate IT processes to be easier for end users.

Pros

  • IT processes automation
  • Responsive GUI
  • Weekly updates which pinpoint some difficulties in daily usage

Cons

  • It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
  • Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
  • Integration with O365 for out of office would be helpfull
  • Transparency, audit capability is really good
  • Responsiveness of GUI
  • Easy to deploy custom processes
  • As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
  • Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.

Do you think 4me.com delivers good value for the price?

Yes

Are you happy with 4me.com's feature set?

Yes

Did 4me.com live up to sales and marketing promises?

Yes

Did implementation of 4me.com go as expected?

Yes

Would you buy 4me.com again?

Yes

SolarWinds Network Performance Monitor (npm), SolarWinds Network Configuration Manager (NCM), Splunk Enterprise
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up.
There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists

4me.com Feature Ratings

Incident and problem management
8.7
Organize and prioritize service tickets
10
Expert directory
9
Service restoration
6
Self-service tools
10
Subscription-based notifications
9
ITSM collaboration and documentation
10
ITSM reports and dashboards
7
ITSM asset management
8.3
Configuration mangement
8
Asset management dashboard
10
Policy and contract enforcement
7
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

Using 4me.com

Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow.
Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Requires technical support
Lots to learn
  • Workflows for change management with approvals and communication with enduser
  • Automated translation of forms is included, even for Croatian!
  • Asset management
  • There should be some improvement in email filtering because specialist and change managers get a lot of emails for complex workflows, so it is easy to overlook some important message.
  • great feature is sending emails from requests (to external vendors) but there luck feature to continue conversation over email client (instead through 4me.com GUI)
Yes - It does their job. Noting special, but you can approve things (most valuable) have a look on status...This interface is not specialist oriented so you have to use desktop interface which is great and improved with each weekly update.

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