Name: Acquire.io
Rating: 9.8 (4 reviews)
Author: Acquire

Help Desk

Web and Video Conferencing

Customer Support

Virtual Reality

Development

Business Intelligence (BI)

Calendar

Collaboration

Contract Analysis

Document Generation

Payment Facilitation

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

App Development

Cloud Storage

Container Security

Custom Software Development Services

Data Center Backup

Data Center Networking

Data Center Outsourcing (Canada)

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Message Oriented Middleware

Network Attached Storage

Network Performance Monitoring

Secure Access Control

Service Virtualization

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Creative Management

Data Management

Email Marketing

Grant Management Software

Market Research

Marketing Attribution

Marketing Automation

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Lead Management

Point of Sale

Sales Incentive Compensation Management

Sales

Cloud Security Posture Management

Secure Service Edge (SSE)

Security

Banking

Financial Services CRM

Hospital Management

Medical Office EMR & EHR

Mental Health

Shipping

Veterinary

eDiscovery

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### Live Chat Features
User feedback on Acquire.io's live chat features is generally positive, with many highlighting the platform's versatility and ease of use. The ability to handle high chat volumes efficiently and support various file types for enhanced customer assistance has been well-received. However, some users have reported minor bugs and occasional delays in chat notifications, indicating areas for improvement in the system's performance. Despite these challenges, Acquire.io's live chat functionality remains a valuable tool for businesses seeking effective real-time communication with their customers.

### Real-Time Communication
Users appreciate Acquire.io's real-time communication features for their efficiency and ease of use. The platform's ability to facilitate instant conversations with customers has been a key factor in enhancing user experience and driving conversions. While some users have suggested minor improvements such as email notifications in real time, overall, the consensus is that Acquire.io excels in providing effective real-time communication tools for businesses to engage with their audience promptly and effectively.

### Mobile and Web Integration
Users generally appreciate Acquire.io's mobile and web integration for its ease of configuration and effectiveness in customer interactions across various devices. However, there are concerns raised about delays in video interactions on mobile devices, as well as occasional bugs that affect message display consistency between the web and mobile platforms. Despite these challenges, the platform's ability to support online sales and provide a fast chat interface for handling high chat volumes is acknowledged positively by users.

### Customer Support and Service
Some users have expressed concerns about Acquire.io's customer service response times, citing delays and a lack of features as areas for improvement. However, others have praised the platform for its innovative approach to customer support, noting an increase in conversions and sales due to the real-time conversations and quick support offered to visitors. While opinions vary, it is evident that Acquire.io's customer support tools play a significant role in enhancing the overall customer experience for many users.

### User Experience and Personalization
Users also appreciate Acquire's cobrowsing feature, which enhances the customer experience by allowing real-time collaboration and better communication during chats. The platform's smooth interface, image import capabilities, and personalized support contribute to a positive user experience, enabling users to engage with customers effectively and tailor interactions to meet specific needs. Additionally, the high level of support and customization options provided by Acquire.io further solidify its reputation for delivering a personalized and user-friendly experience for both businesses and their clients.

### Customer Engagement Strategies
Users also highlight the need for Acquire.io to enhance its notification functionality for when customers visit their site, suggesting room for improvement in proactive engagement. Despite this, the consensus leans towards positive feedback on Acquire.io's customer engagement strategies, particularly praising the live chat tool and cobrowsing features for fostering better interactions with customers.

Enterprise Custom CCaaS Solution

Self-Serve Customer Service Solution

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Acquire.io

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Likelihood to Recommend

Support Rating

Acquire is a real time customer communication platform based in San Francisco. We provide businesses with a scalable suite of tools that equip support agents with no-download and interactive <i>Co-browse, Live chat, Chatbot, Video &amp; Voice calling</i>. Web and in-app - guide your customers in real time to reduce churn and increase conversion. Get started with our 14 day free trial or request a demo!<br>

Acquire

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

Vice President, Product

Acquire.io 2020-03-19 10:04:10

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Need to include

Omni channel

Workforce management

Management features

Screen sharing feature

Voice call

Multi channel

Face to face

Customer communication

Customer support

Communication platform

Screen sharing

One platform

Sharing feature

Home

Live Chat Software

It is used by all of our service agents supporting inbound customer calls and chat inquiries.

Acquire is easy to implement and integrate with websites.
Very responsive to new development requests and support.
Acquire is esy to use for both the customer and service agent.

The product is stand-alone chat and co-browse, not really omni-channel.
Workforce management features, work distribution and control, could use some improvement.

Acquire gave us chat as a service channel.
It gave us insight and details on long-standing, but hard to prove, website concerns.

Acquire.io

Overview

What is Acquire.io?