It is used by all of our service agents supporting inbound customer calls and chat inquiries.
- Acquire is easy to implement and integrate with websites.
- Very responsive to new development requests and support.
- Acquire is esy to use for both the customer and service agent.
- The product is stand-alone chat and co-browse, not really omni-channel.
- Workforce management features, work distribution and control, could use some improvement.
Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
They are very responsive to inquiries, and quickly make product changes when asked.