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Acquire.io

Acquire.io

Overview

What is Acquire.io?

Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is…

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Learn from top reviewers

Acquire is a solid partner for co-browse

Rating: 9 out of 10
March 19, 2020
IncentivizedVetted ReviewVerified User
It is used by all of our service agents supporting inbound customer calls and chat inquiries.
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Brad Tharp
Vice-President - Product Management
Vice President, Product
Elevate Credit
Acquire.io2 years of experience
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Pricing

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Acquire.io

Acquire.io

N/A
Unavailable

What is Acquire.io?

Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://acquire.io/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Acquire.io?

Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conversations for sales, support and onboarding.

Acquire.io Features

  • Supported: Live Chat
  • Supported: Co Browse
  • Supported: Chatbot
  • Supported: Video & Voice Call
  • Supported: Profile Management

Acquire.io Screenshots

Screenshot of Visitor log and Analytic reportScreenshot of Interactive Co-BrowsingScreenshot of Mobile Co-BrowsingScreenshot of ChatbotScreenshot of Analytics

Acquire.io Integrations

Acquire.io Competitors

Acquire.io Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Acquire.io Customer Size Distribution

Consumers10%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)40%
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Comparisons

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Reviews and Ratings

(4)

Reviews

(1-1 of 1)
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Acquire is a solid partner for co-browse

Rating: 9 out of 10
Incentivized
March 19, 2020
BT
Brad Tharp
Vice President, Product
Elevate Credit (Financial Services, 501-1000 employees)
Vetted Review
Verified User
Acquire.io
2 years of experience
Use Cases and Deployment Scope
It is used by all of our service agents supporting inbound customer calls and chat inquiries.
Pros and Cons
  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.
Likelihood to Recommend
Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
Return on Investment
  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.
Alternatives Considered
We looked at ZenDesk, Genesys, and other products.

We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
Support Rating
9
They are very responsive to inquiries, and quickly make product changes when asked.
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