Acquire is a solid partner for co-browse
March 19, 2020

Acquire is a solid partner for co-browse

Brad Tharp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Acquire.io

It is used by all of our service agents supporting inbound customer calls and chat inquiries.
  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.
  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.
  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.
We looked at ZenDesk, Genesys, and other products.

We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
They are very responsive to inquiries, and quickly make product changes when asked.

Do you think Acquire.io delivers good value for the price?

Yes

Are you happy with Acquire.io's feature set?

Yes

Did Acquire.io live up to sales and marketing promises?

Yes

Did implementation of Acquire.io go as expected?

No

Would you buy Acquire.io again?

Yes

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.