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Ada

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What is Ada?

Ada is an AI customer service automation platform that helps to resolve customer interaction with AI, helping businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort.

Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide.

Categories & Use Cases

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Screenshots

Screenshot of the Ada AI-native customer service automation platform, capable of resolving a majority of inquiries.
Screenshot of the AI Agent connected to a knowledge base and web pages. Rather than trying to match a scripted response to a unique problem, the AI Agent draws on existing knowledge sources to reason through and automatically resolve customer service inquiries.
Screenshot of the setup of an integration using plain language (no code required). Specify the data the AI Agent should retrieve, when it should be used, and when to update data across systems, and the AI Agent is ready to perform tasks.
Screenshot of Ada’s proprietary Automated Resolution measurement system that measures the AI Agent’s accuracy, relevancy, and safety. It describes the AI Agent’s behaviour and measure the business impact of recommended improvements.
Screenshot of Ada's AI management tooling, which just like coaching, supports team on the tone, language, and procedures to follow.
Screenshot of an onboarded AI Agent, which can use knowledge of company and products, and deployed instantly across messaging, voice and email channels.

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Screenshot of the Ada AI-native customer service automation platform, capable of resolving a majority of inquiries.

Technical Details

Technical Details
Mobile ApplicationNo
Supported LanguagesAlbanian, Arabic, Belarusian, Bosnian, Bulgarian, Burmese, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Filipino (Tagalog), Finnish, French, German, Greek, Haitian Creole, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kazakh, Khmer, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Thai, Turkish, Ukrainian, Vietnamese

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FAQs

What are Ada's top competitors?
Fin by Intercom and Drift, now part of salesloft are common alternatives for Ada.