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Facebook Messenger

Score8 out of 10

23 Reviews and Ratings

What is Facebook Messenger?

Messenger by Facebook (Meta) is a customer communication technology that enables users to find deals, make reservations and provide customer support by chatting with customers, from Messenger.

Categories & Use Cases

Who Buys & Uses Facebook Messenger

Facebook Messenger Reviews

What users are saying about Facebook Messenger.
View all Facebook Messenger reviews

Facebook Messenger 1

Incentivized
Verified User
Employee in Information Technology (10,001+ employees)

Use Cases and Deployment Scope

Facebook Messenger is our most-used application in our company since it is our primary means of communication with clients, staff, and other personnel. The reason we chose Messenger over lots of communication apps is that Messenger is integrated with Facebook, which we can access with ease and collaborate with our and it is also easy to create a group chat for more collaboration works

Pros

  • Instant Messaging
  • Video Conferencing
  • Group Chat Creation
  • Finding Connections

Cons

  • UI sometimes get glitchy in mobile
  • even a slight change in signal disrupts call
  • i hope we get to see soon who searched us

Return on Investment

  • Communication with Client
  • Collaboration with colleagues

Usability

Alternatives Considered

Microsoft Teams and Skype (discontinued)

Other Software Used

Atlassian Jira, TeamViewer, Microsoft Teams

built-in Messenger for Meta's Facebook suite

Incentivized
Verified User
Director (1-10 employees)

Use Cases and Deployment Scope

We use Facebook Messenger to follow up on any Facebook-related inquiries, or to stay connected to folks who click on Facebook-built events. Because it operates inside the FB suite of products, it is a seamless way to stay in communication with potential connections. We just have one person who maintains those particular communications, with a little bit of AI support in drafting content.

Pros

  • quick notifications
  • integration with other Meta products
  • auto-generated, suggested responses
  • clean UI

Cons

  • opt-out for AI inputs
  • dark mode or higher contrast UI
  • integration with Instagram DMs

Return on Investment

  • Messenger allowed us to stay in touch with people who did not use other social media
  • Since it is a free service, the only cost is in the time necessary to maintain communication
  • our business account has benefited from the single, shared messenger account instead of multiple individual ones

Usability

Alternatives Considered

WhatsApp Business, Slack, Instagram for Business and Snapchat Public Profiles

Other Software Used

Anthropic Claude, Google Chrome, Spotify for Artists

Review of Facebook Messenger

Incentivized
Verified User
Director in Marketing (51-200 employees)

Use Cases and Deployment Scope

We use Facebook Messenger to connect with followers on our Facebook page. It gives us another channel to easily connect.

Pros

  • Allows us to connect in real time
  • Allows us to connect with our followers
  • Can easily see conversation history

Cons

  • Sometimes it gives an error message when loading

Return on Investment

  • Allows us to easily and quickly connect with followers and answer questions

Usability

Alternatives Considered

Instagram for Business

Facebook Messen-yeah

Incentivized
Verified User
Director in Corporate (1-10 employees)

Use Cases and Deployment Scope

Facebook Messenger has become a critical tool for my business in making regular contact with clients, identifying their needs, quickly staying in touch for bookings and for sharing feedback and information. The service provides a great system to share files and data as well. Most of the demographic of my clientele are using the service so it becomes a key tool

Pros

  • Video calls
  • File share

Cons

  • more control of video settings
  • more control of audio settings

Return on Investment

  • efficiencies improved
  • quick file sharing

Alternatives Considered

WhatsApp Business

Other Software Used

WhatsApp Business, Xero, Avid Pro Tools