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AgentTime Scheduler

Score5 out of 10

5 Reviews and Ratings

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What is AgentTime Scheduler?

AgentTime Scheduler is a call center workforce modeling and scheduling option, from Portage Communications.

Categories & Use Cases

Reviews

What users are saying about AgentTime Scheduler.
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Choose AgentTime Scheduler!

Incentivized
Earl Minney
Admissions Counselor in Sales at 2u (1001-5000 employees employees)

Use Cases and Deployment Scope

Agent Time Scheduler helps with creating schedules for the workers in my company. It helps employees like myself schedule meetings, and different event, along with schedules.

Pros

  • Appointment Reminders
  • Personal Calendar Sync
  • Client Management

Cons

  • More direct with the appointments

Most Important Features

  • Appointment Reminder
  • Scheduling

Return on Investment

  • It has helped me with staying on top of meetings

Great time scheduler for education companies.

Incentivized
Barbara JohnsonView profile
Marketing in Marketing at cymacor (51-200 employees employees)

Pros

  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.

Cons

  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.

Return on Investment

  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.

Other Software Used

ProWorkflow, ActiveCollab, Percolate