AgentTime Scheduler

AgentTime Scheduler Competitors and Alternatives

About TrustRadius Scoring
Score 8.8 out of 100

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Most Commonly Compared to AgentTime Scheduler

Best AgentTime Scheduler Alternatives for Small Businesses

8x8 offers their eponymous 8x8 Contact Center as a call center solution with in-built workforce optimization features, as well as an integration with Teleoptics to supply workforce management capabilities. The software is based at least partially on technology gained when 8x8 acquired Contactual in 2011; the Contactual OnDemand Contact Center was the earlier name of the platform.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Omnichannel inbound routing

Popular Integrations

There is not enough information to display integrations.

Best AgentTime Scheduler Alternatives for Medium-sized Companies

Playvox

About TrustRadius Scoring
Score 9.0 out of 100

Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Eleveo

About TrustRadius Scoring
Score 8.8 out of 100

Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Talkdesk

About TrustRadius Scoring
Score 8.7 out of 100

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Recording

Popular Integrations

There is not enough information to display integrations.

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Warm transfer

Popular Integrations

There is not enough information to display integrations.

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Click-to-call (CTC)

Popular Integrations

There is not enough information to display integrations.

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Call forwarding

Popular Integrations

There is not enough information to display integrations.

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram, WhatsApp, SMS, Apple Business…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

8x8 offers their eponymous 8x8 Contact Center as a call center solution with in-built workforce optimization features, as well as an integration with Teleoptics to supply workforce management capabilities. The software is based at least partially on technology gained when 8x8 acquired Contactual in 2011; the Contactual OnDemand Contact Center was the earlier name of the platform.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Omnichannel inbound routing

Popular Integrations

There is not enough information to display integrations.

Five9

About TrustRadius Scoring
Score 7.7 out of 100

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Predictive dialing

Popular Integrations

There is not enough information to display integrations.

Best AgentTime Scheduler Alternatives for Enterprises

Playvox

About TrustRadius Scoring
Score 9.0 out of 100

Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Talkdesk

About TrustRadius Scoring
Score 8.7 out of 100

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Recording

Popular Integrations

There is not enough information to display integrations.

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Warm transfer

Popular Integrations

There is not enough information to display integrations.

Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Click-to-call (CTC)

Popular Integrations

There is not enough information to display integrations.

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Call forwarding

Popular Integrations

There is not enough information to display integrations.

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram, WhatsApp, SMS, Apple Business…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. The vendor states Verint customers have achieved:Lower costs by eliminating overstaffing and unnecessary overtimeReduced attrition rates and increased employee engagementImproved…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

8x8 offers their eponymous 8x8 Contact Center as a call center solution with in-built workforce optimization features, as well as an integration with Teleoptics to supply workforce management capabilities. The software is based at least partially on technology gained when 8x8 acquired Contactual in 2011; the Contactual OnDemand Contact Center was the earlier name of the platform.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Omnichannel inbound routing

Popular Integrations

There is not enough information to display integrations.