I have no reservations about AgilQuest as as a key component of our workplace strategy
Pros
- User friendly with three ways of making reservations
- The mobile app
- Call forwarding to reserved desk
- Ability to search for where people are sitting
Cons
- The mobile app does not yet have a map feature that mimics the one in the desktop version
- At the time we launched, it didn't interface well with Outlook. So we couldn't reserve the room and send an invitation to attendees in the same step. As such, we elected to use AgilQuest for workstation reservations only and use Outlook to reserve meeting rooms and people. We understand this has been corrected but have been too busy to go back to test and relaunch that feature.
- The basic reporting package is a bit weak but it works OK for us. They want to upsell you on their more robust reporting platform.
Return on Investment
- It is a key component in the firm being able to completely transform our working environment. We needed a hoteling software that would allow us to move from one-to-one assigned seating to seat sharing. This, in turn, has allowed us to shrink our footprints as leases expire and create a whole new working environment. Some key metrics thus far are: (1) our portfolio has dropped by 77,000 RSF despite significant headcount growth, (2) RSF per person has decreased from 260 in 2014 to 185, on our way to 150, as future renovations are completed, and (3) we have reduced future occupancy costs by $52 million.