I have no reservations about AgilQuest as as a key component of our workplace strategy
January 12, 2021

I have no reservations about AgilQuest as as a key component of our workplace strategy

Wade McIntyre | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AgilQuest

AgilQuest is used across the entire firm. For the last six years we have been transforming our real estate portfolio from a traditional office design with one-to-one assigned seating to a model that shrinks the footprint and incorporates shared seating, open work spaces, and no private offices. AgilQuest is fully employed in the 15 offices we have remodeled. In the other 17, it is only partially utilized until leases expire and we build out the new space.
  • User friendly with three ways of making reservations
  • The mobile app
  • Call forwarding to reserved desk
  • Ability to search for where people are sitting
  • The mobile app does not yet have a map feature that mimics the one in the desktop version
  • At the time we launched, it didn't interface well with Outlook. So we couldn't reserve the room and send an invitation to attendees in the same step. As such, we elected to use AgilQuest for workstation reservations only and use Outlook to reserve meeting rooms and people. We understand this has been corrected but have been too busy to go back to test and relaunch that feature.
  • The basic reporting package is a bit weak but it works OK for us. They want to upsell you on their more robust reporting platform.
  • It is a key component in the firm being able to completely transform our working environment. We needed a hoteling software that would allow us to move from one-to-one assigned seating to seat sharing. This, in turn, has allowed us to shrink our footprints as leases expire and create a whole new working environment. Some key metrics thus far are: (1) our portfolio has dropped by 77,000 RSF despite significant headcount growth, (2) RSF per person has decreased from 260 in 2014 to 185, on our way to 150, as future renovations are completed, and (3) we have reduced future occupancy costs by $52 million.
As mentioned above, we haven't evaluated any other products since the implementation. At the time, it was the best fit for us. There may be other products on the market now that would be even better. However, AgilQuest serves us well and we are happy with it's performance. It would be a very big, expensive undertaking to transition to a different product and at this time there is no motivation to go down that road.

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Did AgilQuest live up to sales and marketing promises?


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It's really a very good product and serves us well. There are some things that could be better but overall we're very happy with it.