Alcatel-Lucent OmniSwitch Reviews

5 Ratings
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Score 6.1 out of 100

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April 10, 2021
Patrice Tanguay | TrustRadius Reviewer
Score 5 out of 10
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The Alcatel system is our primary telephony system for our business users across our whole organization (800 users over 150 service points) This system also has some basic call routing for our service desk and finance. For our contact center, we use Genesys Cloud. There is an analysis to be done to select the best platform to unify all telephony interactions at Biron.
  • Very good omni-channel messaging.
  • Easy administration.
  • Low maintenance costs.
  • It's not a "all in one" platform. Requires many components
  • Softphone GUI could be improved
  • Limited ACD functionality
A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.
Read Patrice Tanguay's full review

Alcatel-Lucent OmniSwitch Scorecard Summary

What is Alcatel-Lucent OmniSwitch?

Alcatel-Lucent provides the OmniSwitch family of switches, providing data center switching, Ethernet & LAN switches, support for IoT and edge solutions, SDN, ruggedization and industrial-grade solutions, and WebSmart switches.

Alcatel-Lucent OmniSwitch Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Alcatel-Lucent OmniSwitch?

Alcatel-Lucent provides the OmniSwitch family of switches, providing data center switching, Ethernet & LAN switches, support for IoT and edge solutions, SDN, ruggedization and industrial-grade solutions, and WebSmart switches.

Who uses Alcatel-Lucent OmniSwitch?

The most common users of Alcatel-Lucent OmniSwitch are from Enterprises and the Cosmetics industry.