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AmplifAI

Score9.6 out of 10

2 Reviews and Ratings

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What is AmplifAI?

AmplifAI is a workforce engagement and performance acceleration platform for sales and service teams, from the company of the same name headquartered in Richardson, TX.

Categories & Use Cases

Reviews

What users are saying about AmplifAI.
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AmplifAI has been a game changer for my business!!!

Verified User
Director in Corporate (501-1000 employees employees)

Use Cases and Deployment Scope

Today I use AmplifAI to help my team make data driven decisions on a daily basis around performance management. AmplifAI gives my team a one stop shop to access their coaching, view their team's performance, and utilize gamification. Since using AmplifAI, my team has been given additional time back into their day and it has improved communication within the team by allowing all teammates to know at all times where they stand from a performance standpoint.

Pros

  • Improves communication between the teams
  • Provides Data Analysis for performance reviews
  • Keeps morale high by using gamification to drive performance

Cons

  • As of today it has all needed functionality for my line of business

Most Important Features

  • Performance Scorecard
  • Coaching Evaluation Forms

Return on Investment

  • It has allowed my team to be more time efficient by eliminating multiple tools
  • It has had an impact on moral and communication because agents always have access to their performance

AmplifAI Shows Real Impact on Driving Performance Metrics

Verified User
Vice-President in Customer Service (1001-5000 employees employees)

Use Cases and Deployment Scope

AmplifAI is the tool of choice for our Call Center Performance Management, Coaching Effectiveness, and team member Growth and Development for optimized individual, team and program level results.

Pros

  • Flexible API that is customizable to the company needs
  • Best Practice Tips based on Performance Area
  • Measuring Coaching Effectiveness
  • Scorecards are gamified

Cons

  • Continue to evolve the UI. This is coming soon.

Most Important Features

  • Measuring Coaching Frequency
  • Centralized Tool for Viewing Metrics From Disparate Systems
  • Measuring Coaching Effectiveness
  • Metric Gamification

Return on Investment

  • We are seeing an increase in Self-Coaching because of the transparency in metrics reporting at individual, team, and program level
  • High adoption is driving performance improvements across the board