AskSpot is an AI agent platform built for e-commerce. It gives online stores two AI agents that sell and support across website chat, email helpdesks, and marketplace inboxes. The vendor states that the agents work in 200+ languages, 24/7.

AI Chat Agent

The AI Chat Agent is added to the storefront with a JavaScript snippet. It answers from the merchant's own data: the product feed (synced daily), descriptions, frequently asked questions (FAQs), and policies. Key capabilities:

Product search and recommendations from natural-language questions, shown as product cards
Product comparisons and detailed answers on specifications, compatibility, delivery, and returns
Photo and voice search in the chat window
Order-status answers after order-number and email verification; order changes such as cancellations where the merchant enables them
Handoff to the store's team when a person is needed
Proactive prompts (for example on cart or search pages), set up per store on request

AI Inbox Agent

The AI Inbox Agent connects to helpdesks such as Zendesk, Freshdesk, and Thulium and to marketplace inboxes like Allegro and Amazon. It reads incoming tickets, categorizes and prioritizes them, pulls the related order data, and either resolves the ticket or drafts a reply for the team to review. It can start in draft-only mode and move to automatic replies once the team trusts the answers.

Results

According to AskSpot, the AI Chat Agent handles up to 80% of shopper chats on its own and the AI Inbox Agent resolves up to 51% of support tickets without a person, cutting customer-service workload by up to 50%. The vendor also states that AskSpot is used by 100+ online stores in Europe and handles 300,000+ customer conversations a month.

Technical details

Integrations: Shopify, WooCommerce, Magento, PrestaShop, BigCommerce, OpenCart, IdoSell, Shoper, AtomStore, RedCart, Zendesk, Freshdesk, Thulium, Allegro, Amazon, BaseLinker, Klaviyo, and other systems with an application programming interface (API). AskSpot says go-live typically takes 3–5 working days after the product feed and access are provided. Data is hosted in EU data centers (Microsoft Azure, Google Cloud) and, per the vendor, is never used to train external models. A General Data Protection Regulation (GDPR) data processing agreement is included.

Pricing

AI Chat Agent from $290 / €250 a month including 1,250 AI conversations; extra conversations $0.22 each. AI Inbox Agent from $150 / €120 a month plus a per-ticket fee. 7-day free trial, no credit card needed.

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