AudioCodes SBC for Microsoft Direct Routing

Rating: 10 out of 10

January 13, 2024

Use Cases and Deployment Scope

I used different AudioCodes SBC 800,1000,2600,4000 and Azure SBC's for Skype for Business before and in the last 3 Years for Teams Direct Routing with PBX Replacement to connect different Sip trunk provider. AudioCodes deploy new firmware very quickly with new features if needed and has a lot of experience with Teams Direct Routing.

Pros

different sip trunk profiles for each provider
secure tls connection to for Microsoft Direct Routing
high availability on each SBC and also on Azure or AWS

Cons

better detailed documentation for features like Dial Plan, Tagging
Better backup solution without OVOC
Improvemnet of OVOC to managed SBC's

Likelihood to Recommend

AudioCodes SBC support the connection between sip trunk provider and Microsoft Teams Direct Routing very well. It is easy to connect each sip trunk provider on the whole world with Teams Direct Routing.I didn't find any requirement which could not solved by AudioCodes SBC

Holger Bunkradt

Cloud Architect in Information Technology at glueckkanja AG (201-500 employees)

Vetted Review

Reseller

20 years of experience

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AudioCodes E-SBC - Quick & Easy Deployment, Robust and Reliable. Priceless!

Rating: 10 out of 10

Incentivized

January 9, 2019

Use Cases and Deployment Scope

My company is a reseller. We use the AudioCodes E-SBC in-house for connections with SIP trunks as well as implementing and supporting the AudioCodes E-SBC for several customers. These devices are simple to implement and support and give the customer a low-cost solution for connecting to carriers with various types of trunks.

Pros

High capacity for call volume in a chassis with a low rack space requirement makes this gateway a great solution especially when you need more than one!
The ability to have redundant interfaces to the carrier, the network & redundant power supplies, makes these devices perfect for disaster recovery planning.
Ease of configuration via GUI without having specific CLI experience makes it a pleasure to implement the AudioCodes E-SBC with various circuit types. The GUI is particularly helpful when you are about to add a parameter that is incorrect and the device changes the color to let you know.
The low price tag compared to other brands, helps customers easily deploy these gateways to more sites with less cost overhead than others.
The SBC/firewall capabilities of these devices make it very simple to allow or block traffic from specific IP's or proxy groups
AudioCodes support is fantastic. They are helpful to diagnose issues even after it becomes clear that the problem is outside the device and with the carrier or network.

Cons

I believe the help files need to have more information about why certain options should be used rather than just a list of possible choices. Some choices obviously require a wealth of information or experience, but having just a bit more info in the help file would save research time.
I'd like to see a user side option to be able to ping and trace route testing without having to be in another admin interface.
The message log function is great for watching SIP packets stream but needs more options for pausing to capture when there are a lot of calls coming through.
In my opinion, the route tables & configurations for proxies and groups need some massaging. The normal config options could be placed on one screen and then have a choice to go to "extended" mode for less-used items. This would make implementation faster as there are so many options now that it can be hard to see the few that are needed for general configuration.
I would love to see a screen that would allow the formation of a "SIP Ladder" where you could enter a source and/or destination IP and have the gateway show you the communication rather than pouring through logs. This is something that various carriers and even Wireshark are doing now but it would be great to have this option from the gateway's perspective as it would make it easier to compare with the outside traffic diagrams without having a senior network tech having to help.

Likelihood to Recommend

The E-SBC works well in situations where you are working with multiple carriers and/or multiple phone systems and need to route either by IP, sender info or inbound phone numbers.

I find that companies that require faxing to go through the E-SBC seem to be a little less stable than competitor devices.

Richard Oberle

Convergence Engineer in Professional Services at Special Order Systems (51-200 employees)

Vetted Review

Reseller

8 years of experience

View profile

AudioCodes E-SBC - Quick & Easy Deployment, Robust and Reliable. Priceless!

Rating: 10 out of 10

Incentivized

January 9, 2019

Use Cases and Deployment Scope

Pros

High capacity for call volume in a chassis with a low rack space requirement makes this gateway a great solution especially when you need more than one!
The ability to have redundant interfaces to the carrier, the network & redundant power supplies, makes these devices perfect for disaster recovery planning.
Ease of configuration via GUI without having specific CLI experience makes it a pleasure to implement the AudioCodes E-SBC with various circuit types. The GUI is particularly helpful when you are about to add a parameter that is incorrect and the device changes the color to let you know.
The low price tag compared to other brands, helps customers easily deploy these gateways to more sites with less cost overhead than others.
The SBC/firewall capabilities of these devices make it very simple to allow or block traffic from specific IP's or proxy groups
AudioCodes support is fantastic. They are helpful to diagnose issues even after it becomes clear that the problem is outside the device and with the carrier or network.

Cons

I believe the help files need to have more information about why certain options should be used rather than just a list of possible choices. Some choices obviously require a wealth of information or experience, but having just a bit more info in the help file would save research time.
I'd like to see a user side option to be able to ping and trace route testing without having to be in another admin interface.
The message log function is great for watching SIP packets stream but needs more options for pausing to capture when there are a lot of calls coming through.
In my opinion, the route tables & configurations for proxies and groups need some massaging. The normal config options could be placed on one screen and then have a choice to go to "extended" mode for less-used items. This would make implementation faster as there are so many options now that it can be hard to see the few that are needed for general configuration.
I would love to see a screen that would allow the formation of a "SIP Ladder" where you could enter a source and/or destination IP and have the gateway show you the communication rather than pouring through logs. This is something that various carriers and even Wireshark are doing now but it would be great to have this option from the gateway's perspective as it would make it easier to compare with the outside traffic diagrams without having a senior network tech having to help.

Likelihood to Recommend

The E-SBC works well in situations where you are working with multiple carriers and/or multiple phone systems and need to route either by IP, sender info or inbound phone numbers.

I find that companies that require faxing to go through the E-SBC seem to be a little less stable than competitor devices.

Richard Oberle

Convergence Engineer in Professional Services at Special Order Systems (51-200 employees)

Vetted Review

Reseller

8 years of experience

View profile

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