Automaise

Automaise is a customer service solution that utilizes AI technology to optimize customer support operations and enhance customer experience. According to the vendor, Automaise offers a suite of AI-based products tailored to maximize productivity, improve support efficiency, and automate complex back-office processes. It is designed for companies with 10 to 5,000 support agents, and industries such as insurance, ecommerce/retail, logistics, contact center/telco, and banking are said to benefit from Automaise's solutions.

Key Features

AI Studio: According to the vendor, AI Studio allows businesses to create and train custom AI models for customer support using a user-friendly interface tailored to their specific needs.

Automation Studio: The vendor claims that Automation Studio enables businesses to automate complex back-office processes with a visual interface, reducing manual effort and increasing operational efficiency.

Automaise Support Genius: According to the vendor, Automaise Support Genius is a suite of AI-based products, including Support Genius Lite, Agent Assistant, and Customer Assistant, designed to maximize productivity and improve customer experience.

Support Genius Lite: The vendor states that Support Genius Lite eliminates the need for integrations, assists support agents in handling a wide range of relevant tasks efficiently, and frees them from time-consuming tasks.

Agent Assistant: According to the vendor, Agent Assistant provides intelligent suggestions and recommendations to customer service agents, aiming to boost their productivity and improve support efficiency.

Customer Assistant: The vendor claims that Customer Assistant is an AI-powered front office solution that reduces support case tickets and calls by deflecting them, providing automated responses and assistance to customers.

Backoffice Process Assistant: According to the vendor, Backoffice Process Assistant intelligently automates complex back-office processes, streamlining repetitive tasks and improving operational efficiency.

Automaise Platform: The vendor states that Automaise Platform is a no-code/low-code platform that allows businesses to build and deploy AI solutions without extensive coding knowledge, serving as the foundation for all Automaise solutions.