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Avast CloudCare

Score10 out of 10

13 Reviews and Ratings

What is Avast CloudCare?

Avast's CloudCare was a cloud-based security platform for IT professionals used to monitor threats and deliver layered security services to multiple offices, networks, and devices. The product is reaching EOL and is no longer sold. Avast now offers the Avast Business Hub in its place.

Categories & Use Cases

Avast CloudCare is Great for My Customers AND My Bottom Line.

Use Cases and Deployment Scope

CloudCare is installed on every Windows PC. It gives us confidence that we're protected from phishing, web exploits, and viruses in general. It's great that we receive email notices about any issues, too.

Pros

  • Blocks phishing attempts.
  • Blocks web exploits (web shield).
  • Automatically scans computers.
  • Settings can be tweaked or whole new policies can be created.

Cons

  • If a computer has been permanently removed from the network and you try to uninstall CloudCare, the computer continues to linger in the dashboard.
  • I need to proactively run reports in the dashboard to find out who is coming up for renewal or look for other information.
  • I can't modify the default policy. I have to make a copy, make my changes to the copy, move devices to the copy then apply it to the devices.

Return on Investment

  • I can make money reselling CloudCare.
  • Clients are confident that CloudCare is doing a good job, and as a result, they're confident that our company is providing them good value for the money spent.
  • Clients know that we can install CloudCare quickly and effectively on new PCs that are installed without affecting their workflow.

Usability

Alternatives Considered

ThreatDown, powered by Malwarebytes and SUPERAntiSpyware

Other Software Used

GIMP, Splashtop, QuickBooks Desktop Pro

Avast Cloud care, easy to manage, our customers are safer than ever.

Use Cases and Deployment Scope

We use this as the Antivirus program for all our clients, and as a form of cloud backup for some of our clients.

Pros

  • Virus alerts
  • webshield
  • backup services
  • threat protection

Cons

  • reporting on failed backup
  • duplicate reporting
  • false positives

Most Important Features

  • virus protection
  • ease of use
  • simple deployment to new users
  • site by site configuration

Return on Investment

  • Positive: we have our customers supported better than ever
  • Negative: But not really, we have lost billable time due to our customers having [fewer] virus infections than ever before.
  • We had one incident where we had to credit a customer because the backup failed and did not report correctly and the customer lost some data.

Alternatives Considered

Norton Small Business

Other Software Used

TeamViewer, Atera, Datto Alto

Avast Cloud Care

Use Cases and Deployment Scope

We use Avast CloudCare for End Point Security over multiple business' & home users. We place a password on it so customers can't uninstall it or virus'.

Pros

  • Keeps the anti-virus up to date.
  • Daily reporting.
  • Remote tools like RDP.

Cons

  • The base web portal as it is going away at the end of the year.
  • Tech help is very lacking.
  • Several times computers lost the AV and had to be reinstalled.

Most Important Features

  • Ease of installation.
  • GUI for daily interface is easy to understand.
  • Reporting of sites.

Return on Investment

  • Avast CloudCare has stopped one of our customers for downloading a virus.
  • Reporting on immediate threats so we could deal with the issue before it infected the network.
  • Was alerted of an issue and was able to set a full scan on the entire network with one function.