Avaya Communications API

Avaya Communications API (formerly Avaya CPaaS) enables businesses to create and deliver experiences that are composed in the moment around each customer. The solution aims to help businesses to simplify and speed up business processes by integrating AI capabilities and data-driven automation into their unique workflows without having to rip out their existing infrastructure.

Avaya Communications API acts as a ‘force multiplier’ to extend existing solutions like UCaaS and CCaaS, integrating customers fully into their business processes so that they can self-segment, self-serve, and co-create their own experiences.