What is Avaya Contact Center?
Avaya Infinity™ integrates Artificial Intelligence and Workflow Orchestration into existing enterprise environments to consolidate communication channels and data insights. The platform is designed to support organizational adaptability in response to shifting customer and market requirements.
The Avaya Infinity™ platform is intended for large enterprises and public sector organizations to manage customer interactions and business value. According to the vendor, the platform aims to provide the capabilities for multi-channel engagement while supporting individual customer relationships.
Avaya Infinity™ manages customer experiences through the following mechanisms:
- Connecting Channels: Consolidates Voice and Digital Channels to maintain continuous communication between customers and employees.
- Connecting Insights: Aggregates disparate data sources to analyze customer and employee behaviors to support organizational decision-making.
- Connecting Technologies: Unifies AI Applications and disparate systems into a single ecosystem to support business agility.
- Connecting Workflows: Integrates and orchestrates organizational workflows intended to provide personalized experiences across the customer lifecycle.
Categories & Use Cases
Technical Details
| Mobile Application | No |
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FAQs
What are Avaya Contact Center's top competitors?
NiCE CXone, Five9, and Genesys Cloud CX are common alternatives for Avaya Contact Center.
What is Avaya Contact Center's best feature?
Reviewers rate Multichannel integration highest, with a score of 9.5.