Awaken Scripting

Awaken Intelligence offer software to help show users the complete picture of contact centre. Their voice analytics, speech analytics, actionable insights, dynamic call scripting and agent guidance products are presented as flexible, easy to work with and adaptable as a call centre evolves and grows. The Awaken Intelligence team boasts over 35 years combined experience operating outsourced contact centres and providing software solutions, meaning products are designed by contact centre people for contact centre people.

Awaken Scripting

Awaken Scripting provides dynamic call scripting and intelligent agent guidance to manage and influence the customer journey. This contact centre software supports each agent by providing them with the right information at the right time. Awaken Scripting links multiple systems together meaning agents can handle all their interactions in one unified, customisable desktop, reducing call lengths. It is designed to help agents build a relationship with customers while offering an exceptional service, raising the overall quality and consistency of their teams.