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Zingtree has helped contact centers achieve consistency when interacting with customers, reducing the risk of team members going …
Overview
What is Zingtree?
Zingtree is an online software that offers businesses a toolkit to create interactive decision trees and troubleshooters without needing any coding knowledge. The platform empowers company agents with the ability to provide quick, precise answers, leading to more efficient use of resources while improving...
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What is Zingtree?
Zingtree is an online toolkit for creating interactive decision trees and troubleshooters, which enables companies to give their customers a quick, efficient way of getting answers quickly, from the company of the same name in Larkspur.
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Product Demos
Zingtree Task Manager: Basic Use
YouTube
Zingtree Designer Tutorial
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Zingtree integration for Cisco Finesse
YouTube
Zingtree Task Manager: Basic Use
YouTube
Zingtree integration for Five9
YouTube
Zingtree integration for Cisco Webex Contact Center
YouTube
Product Details
- About
- Tech Details
What is Zingtree?
Zingtree is an online software that offers businesses a toolkit to create interactive decision trees and troubleshooters without needing any coding knowledge. The platform empowers company agents with the ability to provide quick, precise answers, leading to more efficient use of resources while improving customer satisfaction. With Zingtree's no-code system, agents can build decision trees that guide customers or teams across internal processes seamlessly.
Zingtree simplifies complex processes by transforming workflows into choose-your-own-adventure type experience for both teams and clients alike. Managers can create agent scripts, manage internal processes while guiding their team towards optimal solutions; thereby helping contact centres improve their operations at all points of service delivery. Their entire platform has been designed in a way which makes it user-friendliness with minimal IT work required making creating, deploying & managing key decision trees accessible to everyone within your organization.
With Zingtree’s integration capabilities with major CRM systems such as Salesforce and support tools like Zendesk & Freshdesk are vital assets for businesses who need to streamline their process on multiple platforms. Overall, Zingtree provides a versatile solution for companies looking to offer premium customer service solutions via innovative scripting tools focused on delivering excellent customer experience quality.
Zingtree Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Zingtree has helped contact centers achieve consistency when interacting with customers, reducing the risk of team members going off-script or providing incorrect information. By enabling consistent delivery of scripts to customer service representatives across the country, the product has improved the quality and onboarding of contact center staff, leading to increased first call resolution and operational efficiency. Reviewers have reported that Zingtree's interactive trouble-shooting guides are also a great way for capturing tribal machine and maintenance knowledge.
Additionally, users have found that Zingtree improves the organization and efficiency of direct marketing efforts by allowing for easy management of steps in a huge campaign while preserving a simple end-user experience. Zingtree has also reduced the time required for team members to understand and utilize scripts, leading to faster onboarding of employees and customers. Furthermore, businesses can use feedback email features offered through Zingtree to correct and add information to trees, improving content accuracy. However, some users have reported communication issues with Salesforce causing major issues in pitch and flow making it difficult for team members to fix mistakes; this is an area where further improvement may be necessary.
Ease of Use: Users have consistently praised the ease of use of Zingtree, with many stating that it has greatly reduced onboarding time and enforced processes and policies. The clean and user-friendly interface, along with the flexibility and reliability of the software, has made it stand out from similar applications. The step-by-step breakdown allows for customers to provide information ahead of time, cutting down on emails and reducing overall response time.
Versatility: Reviewers have highlighted how versatile Zingtree is in meeting their decision tree needs. Its multiple options and possibilities make it easy to build interactive help as a knowledge base for consumers. Additionally, its ability to store and edit scripts on a central hub while branching them out was highly valued by users who appreciated having everything in one place.
Customer Support: Many reviewers have lauded Zingtree's customer support team for their great service. With super-fast responses and clear focus on customer needs, they were able to assist users efficiently with any issues or concerns regarding the software.
Difficulty Editing and Updating Trees: Some users have reported difficulty in editing and updating their trees, especially when the tree is very large. Users have found it tedious to edit when they have tons of nodes, and it can be complicated to update and find one thing if the tree is massive. Some users have reported that the development of existing trees can be hard at times, and it is very easy to get lost.
Server Downtime Due to Heavy Traffic: Some users have experienced server downtime due to heavy traffic. This has caused frustration for some customers who rely on Zingtree's services.
Costly Customer-Facing Decision Pricing: The pricing for the customer-facing decision is cost-prohibitive, and pay-per-click does not work for some users. Several reviewers mentioned that Zingtree could be more economical, especially if their tree is very complex with hundreds and thousands of moving pieces.