TrustRadius
Barracuda offers their hosted Email Security Service as a secure email gateway.https://media.trustradius.com/product-logos/Eb/aF/WQSBGK35GBMO.pngBarracuda Email Security Service - No-frills email security and attachment sandboxing!Barracuda Email Security Service (ESS) is the anti-spam, anti-phishing, and general anti-bad stuff product in use by the entire organization since early 2017. The heuristics, content/sender policies and sandboxing help us solve the complex problem of "how do you stop the entire Internet from trying to kill you and/or rob you via email?",ESS has a simple interface for both users and administrators. The "Manage Quarantine" button in each email is a direct sign-on link, so users don't have to remember their password to manage their quarantine (this is GOLD, Jerry!). The baseline functionality (catching spam/malware/phishing/malware attachments/malformed PDFs etc) is super-solid, with few false positives and few false negatives.,Barracuda's Multi Factor Authentication is terrible, I had to get my MFA removed by support because it would consistently fail to work. The web interface is a bit dated and occasionally does weird things when you click it - it's a unified console for all Barracuda products, not just ESS. Complete lack of geoblocking features. We would love to block countries we don't do business with, but that's not an option. No Outlook plugin for the ESS cloud service; all blacklist/whitelist/etc must be done via the web interface,6,The cost of ESS for our organization is tiny compared to the amount of money we would lose if even one virus-laden PDF slipped through Ignoring genuine malware/phishing, the cost of ESS for our organization is tiny compared to the amount of money we save by blocking regular spam (so employees don't ever see it) From an administrator's perspective, putting the reins in the hands of our employees so they can look at their own quarantine (and leave IT out of it) has saved us 💵DOLLA 💸DOLLA💵BILLS 💸Y'ALL💵,Cisco IronPort Web Security Appliance, GFI Systems, Comodo Dome Antispam, SpamTitan, Symantec Email Security.cloud, Mimecast Secure Email Gateway and Proofpoint Email Security and Protection,BarTender, Tableau Server, Tableau Desktop, Veeam Backup & ReplicationBarracuda Email Security Service ReviewIt has been a great service for us. We use it to protect our users against malicious emails and phishing attacks.,The rate control feature is very effective at limiting large amounts of spam from ending up in user inboxes. The management console is very intuitive and easy to navigate. Technical support is extremely valuable and wait times are very low. The price point continues to be very competitive.,I don't have anything negative to say. It works pretty well.,9,It minimizes the impact of spam and malicious email on user productivity. It makes troubleshooting email issues quick and simple.,Barracuda never lets the phishing take you down.We are currently using it for the whole organization. We recently upgraded and added more services like Barracuda Sentinel. We addressed the phishing issues that our exec teams were experiencing. We are now backing up everything. Including MS OneDrive. Searching in the Cloud is so much quicker now.,Very good at scanning and Stopping bad phishing and spam emails. We are able to control the volume of emails going out and coming into system. We are able to set up reports for the end users on what is getting blocked and then are able to release them.,When doing a mass email, it's very restrictive and I could not make the needed changes myself. Had to call and get them to make the needed changes for outbound mail. When a bounce back message hit the users - it makes it seem that the entire mass mailing didn't go out. We always have to explain that it was maybe one or two emails that had an issue. Had an issue where our out external email out of office message was hitting the end user spam.,8,We were able to lower our cost and get more by going to the cloud. We are also very happy about being able make our backups easier. We like having everything in one place.,Trend Micro Cloud App Security,Microsoft Teams, Camtasia, Avaya B100 Series Conference PhonesBarracuda Email Security ServiceBarracuda Email Security Service is utilized across the enterprise. All email coming in or out go through Barracuda to be scanned for viruses, DLP, spam, phishing campaigns, and malware. The best part is Barracuda manages the service so any updates are done by them. We set the aggression level and let it do its job. We are pleased with the product and service which is why we are a multi year user.,Easy to use and Configure Set it an forget it Initial setup was painless.,Interface can improve for navigation. Message log should be a tab in itself. Threats/Viruses detected should be moved up on the ESS dashboard. It should be one of the first things I see on the dashboard.,10,Allows us to set it and forget it. We don't have to worry about patch or upgrade to a newer version. Barracuda does it all for us. DLP has been great. That's a risk which is hard to monitor but Barracuda does it effortlessly.,Trend Micro Apex One Endpoint Encryption and SonicWall Capture Advanced Threat Protection (ATP)Highly recommend this product!We currently use this product and absolutely love it. It's saved us a lot of time and saved a lot of space on the Exchange server/email server. If someone needs an old email that Outlook can't find, Barracuda will find that email from way back.,A great search tool for old emails. SPAM control. Great threat control/SPAM-Phishing mitigation.,I'd add room for improvement in the Inbound Sender Policies. After 500 entries or 1000, this console is crawling.,10,This has saved lots of time from an administrative standpoint.,A great email security solution with simple implementation and very cost effective.Our entire organization consisting of Police, Fire, Public Works, IT, Community Development, Park, etc., are affected by the use of our Barracuda Email Gateway. We have been using our appliance and recently cloud service for around 10 years. The gateway helps remove nearly all malicious messages including phishing.,The intent analysis has learned what types of messages are malicious and stops most phishing emails. Barracuda is frequently updating and adding new security features. The cloud gateway was recently added a part of the energize updates. This keeps all malicious emails away from our network before sending the emails to our on premise appliance.,The appliance has a feature to block all office macros. This is a great feature but only has an on/off setting. I would like to see the additional of allowing exclusions for users who need to receive office macros. The feature for email encryption is great and allows us to not require an additional product or service for this. Unfortunately this is similar to the office macro feature and does not allow exclusions. The setting automatically detects information like credit cards, social security numbers, and other sensitive information. I have a user who works with Japanese companies. Japanese phone numbers apparently trigger the SSN filter. I wish I could put an exclusion in for this recipient or sender. I wish the appliance had an auto firmware update option. Where non major releases would be automatically installed.,10,The gateway learns current scam which can prevent unmeasureable damage. As a government organization attacks on our network affect public safety. Previous gateways I have managed have required significant amounts of time grooming. The Barracuda gateway has freed up a great deal of my time due to its intelligence and intent scanning. I have very few incidences where a legitimate malicious email will pass through the filter. Just one of these emails can wreak havoc on an organization.,Forcepoint Email Security,10,Metalogix Archive Manager, HPE Aruba Ethernet Switches, Veeam Availability SuiteBarracuda Email Security Service is Great for MSP!Barracuda Email Security Service is being used by our organization as an Email spam filter, as well as handling everything related to regional policies, sender policies, inbound and outbound settings. It is also being used to scan attachments using the ATP scanning capability. We also are implementing the content policies as well.,Message Log is easy to use. Support is amazing. Policies are easy to set and implement.,UI could use some improvement. Client side configuration is not as optimal as it should be.,8,Protects our clients from spam messages. Protects our clients from potentially harmful attachments. Allows our clients to breathe easy when dealing with their email security.,Microsoft Office 365,Microsoft Office 365Easy and simple to use email filtering systemOur Barracuda Email Security device is currently in use by our entire organization, it provides a solid email security platform, with an easy to use interface.,Spam Filtering Easy to use Good Support,We occasionally have some performance issues, with slow filtering, but i am sure that can be solved by upgrading the appliance.,6,It reduces the time people need to spend filtering out the spam from their inbox. It keeps the network secure by filtering out any emails with any viruses or malicious attachments.,McAfee Endpoint Security, Windows Server, Kemp LoadMasterBarracuda Spam Firewall Fits Our NeedsBarracuda is currently used to filter our emails, both inbound and outbound. It helps us eliminate the hundreds of thousands of spam, scams, and malware coming in to our email users. Without it our users email inboxes would be so full of junk that we could not carry on business in an very efficient way at all.,It helps us eliminate the hundreds of thousands of spam, scams, and malware coming in to our email users. it is easy to find blocked emails and whitelist them. Ease of navigation of UI. Ability to specify message content filter allow actions by subject, header, body, attachments, etc. Great Tech Support. I have always been able to call or email and get a prompt answer from their technician who is understandable and knowledgeable. I have found them willing to answer questions and provide some education at the same time.,The annual renewal prices could be better, but for the quality of the product we don't even hesitate to renew it annually. The UI isn't completely Robust, but once you get used to it it's great! Cannot access quarantined email from mobile phone,8,We have cut down on spam. Workers are more productive and our inboxes have remained secure and safe from hoaxes and virus attacks.,Mimecast Secure Email Gateway,Microsoft Office 365, Microsoft SQL Server, Symantec Advanced Threat ProtectionPeace Of Mind For Email SecurityWe use Barracuda to screen our email before it reaches the employees inboxes. It is being used organisation wide to offer full protection. We use it to protect us against phishing scams, viruses and ransom wear. It also helps to clear up unwanted emails that make it through the Office 365 spam filters.,Stops unwanted emails coming through to your inbox, it does this by holding them in a 'quarantine' folder for you to then check and allow or deny. Protects against phishing and ransomware attacks. Stops employees clicking on dangerous links in emails by putting them in a secure place.,You need to take time in adding your contacts to a whitelist so that you don't miss an email. I recommend changing the time interval; Barracuda notifies you that you have quarantined emails as we were only getting 1 per day and we missed some urgent emails. The quarantine folder is web based, we'd prefer it to have been an add-in for Outlook.,10,Barracuda helps to make the business operate at a safer level. It has definately helped by stopping ransomware emails so it has saved time for the IT department who don't have to put out comms to tell users not to open certain emails received. Having the ability to whitelist and blacklist emails lets us control the flow of our inboxes. In the beginning of use spend time configuring it to business needs so you do not miss that all important email that was deemed as spam.,Mimecast Enterprise Information Archiving,Microsoft Office 365Barracuda - An excellent layer to your securityWe use Barracuda Email Security Gateway. We use both cloud and a local virtual appliance. This is being used by our entire company. All of our inbound and outbound filters go through the gateways. Inbound goes through both and outbound only goes out the local virtual appliance. This reduces spam that our users receive.,Spam Reduction. Sender and Receiver Filters. Also blocks Virus Message log that includes the whole email.,Easier escalation to Level 2 support would be nice. Most problems are resolved by Level 1. It would be nice to be able to search the local virtual appliance message log for all fields like you can the cloud version.,9,Reduced time of administration for email. Increased speed of finding someone's missing email. Less virus/phishing attacks succeeding.,,Spiceworks, VMware ESXi, Citrix NetScalerEmail Filtering Made EasyBarracuda ESS is used throughout our entire organization as the main protection again malware and spam. Prior to this we utilized Trendmicro, which we found did not grab as many messages as expected, leaving a lot of spam and malicious emails to come through our network and to our users.,Easy to setup and implement, we had the solution up and running and filtering our email within two hours Very easy to administer and modify filtering rules - administration interface is very intuitive and allows you easy control over what you do and don't want to come through to your users. Transparent to users - users don't have to worry about quarantine (though you can configure quarantine in Barracuda) - so as far as they know, their spam decreased and we know that our users are better protected.,Administrative interface can be a bit laggy at times loading data - sometimes you may have to refresh a page a few times to get the data to show up The filtering system has gone down one time since we've been on it for longer than 4 hours. Having better redundancy or communication with end users during this time would have helped.,8,Decreased opportunities for malicious emails to make it to our users and subject our network to malicious attack Low administrative overhead, so time can be focused on other pressing projects,Microsoft Office 365, Atlassian Confluence, Veeam Backup & ReplicationBarracuda ESS - A good low cost alternative for email filteringWhen we decided to switch to Office 365 we decided we wanted to add an additional service for email security. All of our incoming mail goes to the Barrcauda ESS first, before going to out Office 365 tenant for delivery. The email for all our users goes through the service.,Ease of implementation - Barracuda ESS was amazingly simple to set up. We had it up and running in under a day. Cost effective - Barracuda ESS is very reasonable in terms of price compared to some of the other available options. Good filtering - Barracuda ESS does a good job of filtering out unwanted and/or dangerous email.,False positives - While small, use of Barracuda ESS does result in some false positives. Sometimes it is not clear why a particular message was flagged. Configuration - Some of the features of Barracuda ESS are a little obscure in their configuration. Barracuda has made improvements in this since we started using the service. Interface - The interface is a little cluttered.,8,We evaluated several services when we were looking for a cloud based filtering program. Barracuda was clearly the most economical. Our cost was about 1/3 of what it would have been had we gone with our second choice. Our users are more productive since they spend less time wading though unwanted emails. Barracuda is filtering out about 97% of emails sent to us, albeit with a few false positives.,Mimecast Secure Email Gateway and Microsoft Office 365,Veritas Backup Exec, Microsoft Office 365, Symantec Endpoint ProtectionAnother win for Barracuda with its ESS!We utilize the Barracuda ESS across our whole organization to minimize not only SPAM, viruses threats, email spoofing, phishing but as well as an additional layer of protection with its spooling feature. The portal allows for a great ability in troubleshooting NDR's and the like. This allows us to minimize any business disruptions from undeliverable false positives and any important deferred messages.,Technical support and service is 1st class! Consistency in its interface is very stable great ease of use.,One item I would like to see improved is the simplicity of opening a ticket right from a particular email in the message log for false positive reviews.,10,Email issues and complaints have been substantially reduced since incorporating Barracuda ESS,Barracuda Email Security - On-premises Appliance or Online EssentialsBarracuda Email Security Services are in use by my company with the online Essentials flavor. It has been implemented by a number of my clients with the Essentials or the on-premises options. Both options include inbound and outbound spam filtering as well as options for content filtering and outbound encryption services. The entire organization's email goes through this system and several departments utilize the outbound encryption for secure transmission.,Inbound filtering, including attachment and text parsing customization. This allows further customization to quarantine or block based on this criteria as well as customized "spam digest" reports that can be sent once or multiple times a day at custom intervals. Outbound encryption feature includes option to send email securely. The on-premises appliance also has an Outlook add-in that allows a button click to enable encryption for the specific email, while Essentials offers a "tag line" in the subject or body to enable encryption. AntiVirus and Advanced Threat Detection prevent numerous malicious emails from ever entering the email system.,The online Essentials flavor does not have the Outlook add-in button to enable outbound email encryption. This feature is very easy to use for end users versus the "tag line" that must be inserted into the subject or body of the email. This is a 2018 feature request that is on their roadmap.,10,Positive: The service provides tremendous value with all features built-in. Positive: Superior scanning technology including AntiVirus and Advanced Threat Protection. Negative: Minimum number of users for licensing is 10. Small companies will need to pay a bit extra until they reach 10 users.,Sophos Secure Email Gateways and McAfee Email Gateway,McAfee Email Gateway, Sophos Secure Email GatewaysUnspecified
Barracuda Email Security Service
37 Ratings
Score 8.3 out of 101
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Barracuda Email Security Service Reviews

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Barracuda Email Security Service
37 Ratings
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Score 8.3 out of 101

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Bear Golightly profile photo
Score 6 out of 10
Vetted Review
Verified User
Review Source
Barracuda Email Security Service (ESS) is the anti-spam, anti-phishing, and general anti-bad stuff product in use by the entire organization since early 2017. The heuristics, content/sender policies and sandboxing help us solve the complex problem of "how do you stop the entire Internet from trying to kill you and/or rob you via email?"
  • ESS has a simple interface for both users and administrators.
  • The "Manage Quarantine" button in each email is a direct sign-on link, so users don't have to remember their password to manage their quarantine (this is GOLD, Jerry!).
  • The baseline functionality (catching spam/malware/phishing/malware attachments/malformed PDFs etc) is super-solid, with few false positives and few false negatives.
  • Barracuda's Multi Factor Authentication is terrible, I had to get my MFA removed by support because it would consistently fail to work.
  • The web interface is a bit dated and occasionally does weird things when you click it - it's a unified console for all Barracuda products, not just ESS.
  • Complete lack of geoblocking features. We would love to block countries we don't do business with, but that's not an option.
  • No Outlook plugin for the ESS cloud service; all blacklist/whitelist/etc must be done via the web interface
ESS is well-suited for any on-prem or cloud hosted email that doesn't include anti-spam/malware/phishing security- if you use e.g. Google G-Suite, ESS might not be for you!
Read Bear Golightly's full review
Shawn Umansky profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
It has been a great service for us. We use it to protect our users against malicious emails and phishing attacks.
  • The rate control feature is very effective at limiting large amounts of spam from ending up in user inboxes.
  • The management console is very intuitive and easy to navigate.
  • Technical support is extremely valuable and wait times are very low.
  • The price point continues to be very competitive.
  • I don't have anything negative to say. It works pretty well.
If you are a small to mid size company who need email security that is easy to manage without breaking the bank, this is a good fit for you.
Read Shawn Umansky's full review
Jackie Ramos profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are currently using it for the whole organization. We recently upgraded and added more services like Barracuda Sentinel. We addressed the phishing issues that our exec teams were experiencing. We are now backing up everything. Including MS OneDrive. Searching in the Cloud is so much quicker now.
  • Very good at scanning and Stopping bad phishing and spam emails.
  • We are able to control the volume of emails going out and coming into system.
  • We are able to set up reports for the end users on what is getting blocked and then are able to release them.
  • When doing a mass email, it's very restrictive and I could not make the needed changes myself. Had to call and get them to make the needed changes for outbound mail.
  • When a bounce back message hit the users - it makes it seem that the entire mass mailing didn't go out. We always have to explain that it was maybe one or two emails that had an issue.
  • Had an issue where our out external email out of office message was hitting the end user spam.
It does its job by stopping everything that's spam and phishing. Which is one of the reasons we got it. It's also a great way of archiving old emails and searching for them anywhere. We are also using it to backup our SharePoint data. Which is great.
Read Jackie Ramos's full review
Rick Sherman profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Barracuda Email Security Service is utilized across the enterprise. All email coming in or out go through Barracuda to be scanned for viruses, DLP, spam, phishing campaigns, and malware. The best part is Barracuda manages the service so any updates are done by them. We set the aggression level and let it do its job. We are pleased with the product and service which is why we are a multi year user.
  • Easy to use and Configure
  • Set it an forget it
  • Initial setup was painless.
  • Interface can improve for navigation.
  • Message log should be a tab in itself.
  • Threats/Viruses detected should be moved up on the ESS dashboard. It should be one of the first things I see on the dashboard.
It's easy to deploy and configure. Does a great job showing what's been blocked and what's been delivered to the end user. Easy to search emails after you find the delivery log. It takes some time and it would be great if accessing the log was as easy as selecting a tab at the top of the page.
Read Rick Sherman's full review
Dustin Brilliant profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently use this product and absolutely love it. It's saved us a lot of time and saved a lot of space on the Exchange server/email server. If someone needs an old email that Outlook can't find, Barracuda will find that email from way back.
  • A great search tool for old emails.
  • SPAM control.
  • Great threat control/SPAM-Phishing mitigation.
  • I'd add room for improvement in the Inbound Sender Policies. After 500 entries or 1000, this console is crawling.
We currently use this product, and absolutely love it. It's saved us a lot of time and reduced a lot of space on the Exchange server/email server. If someone needs an old email that Outlook can't find, you'll bet your bottom dollar that it will find that email from way back. And, may I add, any time we've encountered the need for speaking to an Engineer at Barracuda, we get a call ASAP in 5-15 minutes. This is stellar on their part, keep it up.
Read Dustin Brilliant's full review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our entire organization consisting of Police, Fire, Public Works, IT, Community Development, Park, etc., are affected by the use of our Barracuda Email Gateway. We have been using our appliance and recently cloud service for around 10 years. The gateway helps remove nearly all malicious messages including phishing.
  • The intent analysis has learned what types of messages are malicious and stops most phishing emails.
  • Barracuda is frequently updating and adding new security features.
  • The cloud gateway was recently added a part of the energize updates. This keeps all malicious emails away from our network before sending the emails to our on premise appliance.
  • The appliance has a feature to block all office macros. This is a great feature but only has an on/off setting. I would like to see the additional of allowing exclusions for users who need to receive office macros.
  • The feature for email encryption is great and allows us to not require an additional product or service for this. Unfortunately this is similar to the office macro feature and does not allow exclusions. The setting automatically detects information like credit cards, social security numbers, and other sensitive information. I have a user who works with Japanese companies. Japanese phone numbers apparently trigger the SSN filter. I wish I could put an exclusion in for this recipient or sender.
  • I wish the appliance had an auto firmware update option. Where non major releases would be automatically installed.
The Barracuda Email Security gateway is very easy to manage and does not need constant babysitting. The system learns what types of scams are currently seen and blocks them through specific algorithms. The gateway also has a heuristic feature where it can learn what types of emails your organization receives and filter based on the learning. I have managed other spam filters and highly recommend the Barracuda due to ease of use.
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No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
Barracuda Email Security Service is being used by our organization as an Email spam filter, as well as handling everything related to regional policies, sender policies, inbound and outbound settings. It is also being used to scan attachments using the ATP scanning capability. We also are implementing the content policies as well.
  • Message Log is easy to use.
  • Support is amazing.
  • Policies are easy to set and implement.
  • UI could use some improvement.
  • Client side configuration is not as optimal as it should be.
Barracuda Email Security Service is well suited for a larger business environment or a Managed Service Provider who supports multiple clients. Barracuda Email Security Service would not be well suited for a small environment or a small business. It would be way too much for a small business and it wouldn't be utilized to its full potential.
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No photo available
Score 6 out of 10
Vetted Review
Verified User
Review Source
Our Barracuda Email Security device is currently in use by our entire organization, it provides a solid email security platform, with an easy to use interface.
  • Spam Filtering
  • Easy to use
  • Good Support
  • We occasionally have some performance issues, with slow filtering, but i am sure that can be solved by upgrading the appliance.
It is well suited to use as the main gateway from your email server to the outside world. It can filter and scan both incoming and outgoing mail.
Read this authenticated review
Alex Leung profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
Barracuda is currently used to filter our emails, both inbound and outbound. It helps us eliminate the hundreds of thousands of spam, scams, and malware coming in to our email users. Without it our users email inboxes would be so full of junk that we could not carry on business in an very efficient way at all.
  • It helps us eliminate the hundreds of thousands of spam, scams, and malware coming in to our email users.
  • it is easy to find blocked emails and whitelist them.
  • Ease of navigation of UI. Ability to specify message content filter allow actions by subject, header, body, attachments, etc.
  • Great Tech Support. I have always been able to call or email and get a prompt answer from their technician who is understandable and knowledgeable. I have found them willing to answer questions and provide some education at the same time.
  • The annual renewal prices could be better, but for the quality of the product we don't even hesitate to renew it annually.
  • The UI isn't completely Robust, but once you get used to it it's great!
  • Cannot access quarantined email from mobile phone
Barracuda Email Security Service is well suited for the small & medium business. Phishing and malware intrusions are being blocked immensely, which is lessening the strain on our AV. This is no substitute but a great item to team on your network. We have been using our Barracuda Email Security Gateway for years, it provides a good level of mail filtering, with a easy to use interface. Never had any problems with up time, and processes around 10k mails a day.
Read Alex Leung's full review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Barracuda to screen our email before it reaches the employees inboxes. It is being used organisation wide to offer full protection. We use it to protect us against phishing scams, viruses and ransom wear. It also helps to clear up unwanted emails that make it through the Office 365 spam filters.
  • Stops unwanted emails coming through to your inbox, it does this by holding them in a 'quarantine' folder for you to then check and allow or deny.
  • Protects against phishing and ransomware attacks.
  • Stops employees clicking on dangerous links in emails by putting them in a secure place.
  • You need to take time in adding your contacts to a whitelist so that you don't miss an email.
  • I recommend changing the time interval; Barracuda notifies you that you have quarantined emails as we were only getting 1 per day and we missed some urgent emails.
  • The quarantine folder is web based, we'd prefer it to have been an add-in for Outlook.
Barracuda is extremely well suited at stopping spam/phishing/ransomware attacks via email. It is also clever enough to know if you get an 'internal' email which has originated from the outside by someone masking their email address and stopping these getting through.
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Andrew Murphy profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Barracuda Email Security Gateway. We use both cloud and a local virtual appliance. This is being used by our entire company. All of our inbound and outbound filters go through the gateways. Inbound goes through both and outbound only goes out the local virtual appliance. This reduces spam that our users receive.
  • Spam Reduction.
  • Sender and Receiver Filters.
  • Also blocks Virus
  • Message log that includes the whole email.
  • Easier escalation to Level 2 support would be nice. Most problems are resolved by Level 1.
  • It would be nice to be able to search the local virtual appliance message log for all fields like you can the cloud version.
This is a great product for a small IT department. It helps eliminate both spam and virus. It changes all links in an email to links running through the barracuda for security. Don't get me wrong, you will still get spam but a lot of it will be blocked. With a small IT department, you can set it up and let it run with minimal administration.
Read Andrew Murphy's full review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
Barracuda ESS is used throughout our entire organization as the main protection again malware and spam. Prior to this we utilized Trendmicro, which we found did not grab as many messages as expected, leaving a lot of spam and malicious emails to come through our network and to our users.
  • Easy to setup and implement, we had the solution up and running and filtering our email within two hours
  • Very easy to administer and modify filtering rules - administration interface is very intuitive and allows you easy control over what you do and don't want to come through to your users.
  • Transparent to users - users don't have to worry about quarantine (though you can configure quarantine in Barracuda) - so as far as they know, their spam decreased and we know that our users are better protected.
  • Administrative interface can be a bit laggy at times loading data - sometimes you may have to refresh a page a few times to get the data to show up
  • The filtering system has gone down one time since we've been on it for longer than 4 hours. Having better redundancy or communication with end users during this time would have helped.
If you want a system that can be up and running in very little time, comes with fast controls to block a large majority of spam, and keeps itself updated constantly to ensure it is able to detect the latest spam - then Barracuda ESS is for you.

If you're OK with an occasional administrative portal glitch or some setup time in whitelist/blacklisting entries that are missed by the main filter, then Barracuda ESS is for you.
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Jeff Daniels profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
When we decided to switch to Office 365 we decided we wanted to add an additional service for email security. All of our incoming mail goes to the Barrcauda ESS first, before going to out Office 365 tenant for delivery. The email for all our users goes through the service.
  • Ease of implementation - Barracuda ESS was amazingly simple to set up. We had it up and running in under a day.
  • Cost effective - Barracuda ESS is very reasonable in terms of price compared to some of the other available options.
  • Good filtering - Barracuda ESS does a good job of filtering out unwanted and/or dangerous email.
  • False positives - While small, use of Barracuda ESS does result in some false positives. Sometimes it is not clear why a particular message was flagged.
  • Configuration - Some of the features of Barracuda ESS are a little obscure in their configuration. Barracuda has made improvements in this since we started using the service.
  • Interface - The interface is a little cluttered.
Barracuda Email Security Service (ESS) is very well suited for the small and medium business market where you do not require advanced features. Other services provide more functionality in terms of encryption and archiving, especially with respect to legal requirements for mail retention and holding pens for mail if your delivery service fails.
Read Jeff Daniels's full review
Robert Cabrera profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We utilize the Barracuda ESS across our whole organization to minimize not only SPAM, viruses threats, email spoofing, phishing but as well as an additional layer of protection with its spooling feature. The portal allows for a great ability in troubleshooting NDR's and the like. This allows us to minimize any business disruptions from undeliverable false positives and any important deferred messages.
  • Technical support and service is 1st class!
  • Consistency in its interface is very stable
  • great ease of use.
  • One item I would like to see improved is the simplicity of opening a ticket right from a particular email in the message log for false positive reviews.
Read Robert Cabrera's full review
Derek Schroeder profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source
Barracuda Email Security Services are in use by my company with the online Essentials flavor. It has been implemented by a number of my clients with the Essentials or the on-premises options. Both options include inbound and outbound spam filtering as well as options for content filtering and outbound encryption services. The entire organization's email goes through this system and several departments utilize the outbound encryption for secure transmission.
  • Inbound filtering, including attachment and text parsing customization. This allows further customization to quarantine or block based on this criteria as well as customized "spam digest" reports that can be sent once or multiple times a day at custom intervals.
  • Outbound encryption feature includes option to send email securely. The on-premises appliance also has an Outlook add-in that allows a button click to enable encryption for the specific email, while Essentials offers a "tag line" in the subject or body to enable encryption.
  • AntiVirus and Advanced Threat Detection prevent numerous malicious emails from ever entering the email system.
  • The online Essentials flavor does not have the Outlook add-in button to enable outbound email encryption. This feature is very easy to use for end users versus the "tag line" that must be inserted into the subject or body of the email. This is a 2018 feature request that is on their roadmap.
Any company would be a good fit for this service as it does a superb job of blocking spam messages.
Read Derek Schroeder's full review

Barracuda Email Security Service Scorecard Summary

Feature Scorecard Summary

Anti-malware (7)
8.3
Cusomizability (5)
7.0
Data Loss Protection (5)
8.8
Threat Detection (7)
9.1
Sandboxing (5)
9.4
End-to-End Encryption (6)
9.3
Management Tools (7)
8.1

About Barracuda Email Security Service

Barracuda offers their hosted Email Security Service as a secure email gateway.
Categories:  Secure Email Gateway

Barracuda Email Security Service Technical Details

Operating Systems: Unspecified
Mobile Application:No