Barracuda Email Gateway, a product that needs to do better
December 18, 2024

Barracuda Email Gateway, a product that needs to do better

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Barracuda Email Security Gateway

A Barracuda email gateway is used to protect an organization's email system by filtering out spam, malware, phishing attempts, and various other malicious emails before they reach a users' inbox, providing a robust layer of security with features like virus scanning, spam scoring, URL protection, and real-time threat analysis. It essentially acts as a first line of defense against email-borne threats. We use it solely for these purposes in our organization and allow users to view quarantined emails.

Pros

  • Virus scanning
  • Bulk email detection and blocking
  • Spam scoring
  • Region blocking

Cons

  • Email security configuration
  • Recognizing patterns of phishing
  • Recognizing patterns of spam
  • Blocking fake emails pretending to be from Barracuda
  • It has blocked a large amount of incoming spam preventing untold issues
  • It has prevented many email-borne viruses from reaching users inboxes
  • It has allowed users to send encrypted emails when needed
Setting up the Barracuda for use with Microsoft 365 provides issues that Barracuda seems to have no fix for. I mentioned these issues to their support, because I am constantly reminded of them by their system, and I was told that those errors are normal for our setup and to ignore them which is frustrating to me.
Because we are a small nonprofit a large portion of our decisions come down to cost. Barracuda was the lowest cost option for us during our evaluation of email gateway products. That one factor alone was the deciding factor, because Barracuda indicated that their product would be as good as the competitors.

Do you think Barracuda ESG (discontinued) delivers good value for the price?

Yes

Are you happy with Barracuda ESG (discontinued)'s feature set?

No

Did Barracuda ESG (discontinued) live up to sales and marketing promises?

No

Did implementation of Barracuda ESG (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Barracuda ESG (discontinued) again?

No

Barracuda is well suited for small to medium businesses and nonprofits who cannot afford products with greater capabilities. I do not believe it is suitable for large to enterprise sized businesses because I spend quite a lot of time daily manually filtering out and warning users about emails that Barracuda is allowing to pass through their systems.

Barracuda ESG (discontinued) Feature Ratings

Anti-malware
8
Customizability
6
Threat Detection
7
End-to-End Encryption
7
Management Tools
7

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