BeInContact

BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration.

Features are included out of the box and can be activated at any time: ACD, IVR, AI, Call recording, Predictive dialer, and complete reports.

Users can deploy the Customer Service solution in just a few days, without the need to wait for implementations that take whole months. After examining request and needs, BeInContact staff will be able to have the Contact Center up and running within a few days or weeks depending on the complexity and scope of the project.

Through a short training period, which can be delivered both remotely or in the user's offices, users will be trained to independently configure the services and improve customer service from that point forward, taking advantage of the entire solution functionalities as if they were installed directly at your headquarters. Users can add ready-made integrations with the major CRM & Apps.

Alternatively, through its API and Web Services, it is possible to integrate any solution already in use or have developed over the years. BeInContact is already integrated with CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: Voice, Email, SMS, Web Chat, Video Chat, and Social Messaging including WhatsApp Business, and Facebook Messenger.

The vendor's value proposition:
• Omnichannel Cloud Contact Center - optimize a workforce and business communications in one application

• Artificial intelligence - to support the Call Center

• IVR - Improve customer Experience and optimize customer Service processes

• ACD - Help customer contacting the most suitable operator to solve their problems

• Outbound Calls & Predictive Dialer - Lower waiting and dialing times between calls, reducing costs and optimizing the work of agents

• Recording & High Reliability - Monitor the performance of services in real time