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The tool has proven to be a valuable asset for improving customer service and prospects management. Users have experienced significant …
Starting at $38 per month per seat
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What is BeInContact?
BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration.Features are included out of the box and can be activated at any time:…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $38 per month per seat
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is BeInContact?
BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration.
Features are included out of the box and can be activated at any time: ACD, IVR, AI, Call recording, Predictive dialer, and complete reports.
Users can deploy the Customer Service solution in just a few days, without the need to wait for implementations that take whole months. After examining request and needs, BeInContact staff will be able to have the Contact Center up and running within a few days or weeks depending on the complexity and scope of the project.
Through a short training period, which can be delivered both remotely or in the user's offices, users will be trained to independently configure the services and improve customer service from that point forward, taking advantage of the entire solution functionalities as if they were installed directly at your headquarters. Users can add ready-made integrations with the major CRM & Apps.
Alternatively, through its API and Web Services, it is possible to integrate any solution already in use or have developed over the years. BeInContact is already integrated with CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: Voice, Email, SMS, Web Chat, Video Chat, and Social Messaging including WhatsApp Business, and Facebook Messenger.
Through a short training period, which can be delivered both remotely or in the user's offices, users will be trained to independently configure the services and improve customer service from that point forward, taking advantage of the entire solution functionalities as if they were installed directly at your headquarters. Users can add ready-made integrations with the major CRM & Apps.
Alternatively, through its API and Web Services, it is possible to integrate any solution already in use or have developed over the years. BeInContact is already integrated with CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: Voice, Email, SMS, Web Chat, Video Chat, and Social Messaging including WhatsApp Business, and Facebook Messenger.
The vendor's value proposition:
• Omnichannel Cloud Contact Center - optimize a workforce and business communications in one application
• Artificial intelligence - to support the Call Center
• IVR - Improve customer Experience and optimize customer Service processes
• ACD - Help customer contacting the most suitable operator to solve their problems
• Outbound Calls & Predictive Dialer - Lower waiting and dialing times between calls, reducing costs and optimizing the work of agents
• Recording & High Reliability - Monitor the performance of services in real time
BeInContact Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Social media channels
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
BeInContact Videos
Blind Transfer
Customer recognized
BeInContact Integrations
- Microsoft Dynamics 365
- Salesforce Sales Cloud
- Vtiger
- SAP
- Oracle
- ServiceNow
- Zendesk
BeInContact Competitors
BeInContact Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | nl, en, fr, de, it, pt, es |
BeInContact Downloadables
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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The tool has proven to be a valuable asset for improving customer service and prospects management. Users have experienced significant improvements in their workflow, particularly with the integration of the contact center. This integration has enhanced their ability to handle customer inquiries efficiently and provide timely support. In turn, this has led to higher levels of customer satisfaction and improved overall customer service experiences. The tool also offers a centralized platform for tracking and organizing prospect information, streamlining the prospect management process and enabling more effective communication with potential customers. Businesses have found this tool to be essential in enhancing their customer service practices and optimizing their prospect management efforts.
Intuitive and User-Friendly Interface: Several users have praised the software for its intuitive and user-friendly interface. They have found it easy to navigate and use effectively, making their experience with the platform smooth and efficient.
Easy Setup and Integration: Many reviewers have appreciated the ease of setup and integration with CRM. They were particularly impressed by the proactive nature of the BeCloud team in finding solutions to their business needs and requests during this process.
Stable, Flexible, and Low Maintenance: Users have expressed satisfaction with the stability, flexibility, and low maintenance requirements of the software. This indicates that they are pleased with the overall performance and reliability of the platform.
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Rigid and Inflexible Reporting: Some users have found the reporting feature to be rigid and lacking flexibility. They feel that it is difficult to create or customize reports, as well as adopt new metrics. This has been a common frustration among reviewers.
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Connectivity Issues: Several reviewers have mentioned that the software frequently loses connectivity, making it difficult for them to stay connected and contact others. Users have expressed their dissatisfaction with this recurring problem.
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Lack of Customer Support: A significant number of users have complained about the lack of customer support. They have experienced challenges in getting timely assistance when facing issues or needing help with the software. This has left many feeling frustrated and unsupported.