BeInContact

BeInContact

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BeInContact

Overview

What is BeInContact?

BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration.
Features are included out of the box and can be activated at any...
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://becloudsolutions.com/price/?utm…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $38 per month per seat
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Product Demos

BeCloud - Blind Transfer
00:59
BeCloud - Customer recognized
01:19
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Product Details

What is BeInContact?

BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration.
Features are included out of the box and can be activated at any time: ACD, IVR, AI, Call recording, Predictive dialer, and complete reports.

Users can deploy the Customer Service solution in just a few days, without the need to wait for implementations that take whole months. After examining request and needs, BeInContact staff will be able to have the Contact Center up and running within a few days or weeks depending on the complexity and scope of the project.

Through a short training period, which can be delivered both remotely or in the user's offices, users will be trained to independently configure the services and improve customer service from that point forward, taking advantage of the entire solution functionalities as if they were installed directly at your headquarters. Users can add ready-made integrations with the major CRM & Apps.

Alternatively, through its API and Web Services, it is possible to integrate any solution already in use or have developed over the years. BeInContact is already integrated with CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: Voice, Email, SMS, Web Chat, Video Chat, and Social Messaging including WhatsApp Business, and Facebook Messenger.

The vendor's value proposition:
• Omnichannel Cloud Contact Center - optimize a workforce and business communications in one application
• Artificial intelligence - to support the Call Center
• IVR - Improve customer Experience and optimize customer Service processes
• ACD - Help customer contacting the most suitable operator to solve their problems
• Outbound Calls & Predictive Dialer - Lower waiting and dialing times between calls, reducing costs and optimizing the work of agents
• Recording & High Reliability - Monitor the performance of services in real time

BeInContact Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR
  • Supported: Communications forecasting

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Live chat channel
  • Supported: Co-browse
  • Supported: Social media channels

Predictive Analytics Features

  • Supported: Intelligent call routing
  • Supported: Chatbots
  • Supported: AI assistance for live agents

BeInContact Videos

Blind Transfer
Customer recognized

BeInContact Downloadables

BeInContact Integrations

BeInContact Competitors

BeInContact Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languagesnl, en, fr, de, it, pt, es
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Reviews

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