Belsmart

Belsmart is a cloud-based outbound dialer and omnichannel contact center platform developed by Beltalk Solutions LLC, headquartered in St. Petersburg, Florida. It combines four dialing modes, compliance controls, CRM integrations, and multichannel messaging in a single browser-based application for sales and call center teams.

Key Features

• Dialing modes: Manual, Preview, Power, and Parallel dialing are available on one account. The Parallel dialer supports configurable dialing ratios from 2 to 10 lines, and administrators can assign different dialing modes to different agents.
• AI answering machine detection (AMD): Filters out voicemails so agents are connected to live answers. The vendor states that detection typically takes under 2 seconds.
• Compliance controls: Campaign-level DNC list management, timezone-gated calling windows, TCPA abandoned-call-rate controls, and full audit trails.
• Caller ID management: Caller ID groups, number rotation, local presence dialing, STIR/SHAKEN caller ID management, and spam-label remediation.
• Agent workspace: Lead information, notes, follow-ups, messaging, call history, and call scripts in one screen, with one-click dispositions and voicemail drop.
• Supervisor tools: Live listen, whisper, and barge coaching, plus call recording with automatic transcription.
• Reporting: A call center dashboard with live calls, registered SIP devices, hourly call volume, and campaign performance metrics such as conversions, along with missed call reports that support one-click callbacks.
• Omnichannel: Voice, SMS, email, chat, and WhatsApp in one platform, with inbound call routing.
• Integrations: Native sync with more than 40 tools, including Salesforce, HubSpot, Zoho, and Pipedrive, plus REST APIs and webhooks.

Pricing

Belsmart publishes per-agent pricing with no seat minimum or setup fees. Monthly, quarterly, and annual billing options are available, and agents in the same account can be on different plans. Add-ons include whitelabel branding, additional phone numbers, and custom integrations.

Audience & Use Cases

• Audience: Sales development representatives (SDRs), outbound sales teams, lead generation agencies, and BPO call centers, including teams in insurance, financial services, and real estate.
• Use cases: Running high-volume cold-calling campaigns, managing compliance-sensitive outbound outreach, handling blended inbound and outbound operations, and running multi-client campaigns through whitelabel and multi-tenant setups.

Technical Specifications

• Implementation: Browser-based, with no local software installation or hardware required. SIP devices are also supported.
• Scalability: The vendor states that deployments range from a single user to more than 1,000 agents.
• Deployment time: The vendor states that most teams can begin calling within one hour of signing up.