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Benefitfocus Reviews and Ratings

Rating: 8.2 out of 10
Score
8.2 out of 10

Community insights

TrustRadius Insights for Benefitfocus are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users have recommended Benefitfocus for its ability to combine multiple administrative efforts and processes into one platform. They appreciate the ease of use for employees, making it a convenient solution for managing various administrative tasks efficiently. They also highlight the platform's user-friendly interface as an advantage, making it accessible for all employees to navigate and utilize effectively. Additionally, reviewers commend Benefitfocus for its comprehensive features and functionality, providing a robust solution that caters to diverse administrative needs.

Reviews

2 Reviews

Would Recommend to any potential Client! It has made my life so much easier!!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Manage all benefits and integrate with our payroll company to do file feeds. Billing for our Disability insurance. Relieves a lot of work on me and our benefits staff.

Pros

  • Enrollment Reports
  • Customer Service
  • File Feed Setup

Cons

  • More reports regarding payment of Life and AD&D

Likelihood to Recommend

<div>Open enrollment is extremely easy. Reports are easily accessible to see who still needs to complete and who has done it.</div><div>

</div><div>I would like a report that just shows who made changes and what those changes were for open enrollment.

</div>

VU
Verified User
Administrator in Human Resources (201-500 employees)
Vetted Review
Benefitfocus
2 years of experience

Surprise, Surprise - We can't do that

Rating: 4 out of 10
Incentivized

Use Cases and Deployment Scope

Benefitfocus was used as our online benefit platform for employees to make their benefit elections as well as changes throughout the year. It addressed the need for data integrity for employee benefit election and premiums.

Pros

  • Great front face - updated graphics and advanced technology.
  • Video Library and an option to create your own videos.
  • Option to do a comparison chart of benefit plans.
  • Easy on the employee's eye.

Cons

  • Great at selling their product but not keeping their promises.
  • Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
  • They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.

Likelihood to Recommend

It is well suited for a small company of maybe 300-400. It is less appropriate for companies in areas where a transit and parking benefit is a must.

VU
Verified User
Administrator in Human Resources (501-1000 employees)
Vetted Review
Benefitfocus
3 years of experience