Name: BigRoad
Author: Fleet Complete

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### Driver Management
User feedback on BigRoad's driver management features is varied, with some praising its ease of use and ability to ensure compliance with regulations. However, there are concerns raised about issues with IFTA reporting and the need for manual corrections in logs. Despite these challenges, users appreciate the shift from paper logs to a digital platform for improved efficiency and accuracy in managing driver activities. The software's affordability and GPS tracking functionality are highlighted as valuable assets in maintaining compliance and enhancing overall fleet operations.

### Electronic Logging Devices (ELD
The reviews reflect a mixed sentiment regarding BigRoad's electronic logging devices (eld) capabilities. While some users appreciate the ease of installation and user-friendly interface, others express frustration with technical support and issues with program functionality. Concerns about the system's performance, customer service, and hardware delivery timelines have been raised, indicating a need for improvement in these areas. Despite some positive aspects like affordability and GPS tracking accuracy, there are clear areas where users feel BigRoad's eld system falls short of expectations.

### Compliance and Regulations
Some users find BigRoad's compliance and regulations features lacking, particularly in terms of IFTA reporting and log correction issues. On the other hand, there are users who appreciate the software for its ability to help drivers maintain accurate logs and ensure adherence to DOT regulations. The mixed opinions suggest that while some users may encounter challenges with certain compliance functionalities, others find value in the platform's support for staying compliant with regulations.

### GPS and Tracking
Users appreciate the accuracy and user-friendly nature of BigRoad's GPS and tracking features. The system's GPS tracking is highlighted as a key strength, providing detailed and reliable information for transport managers to track their drivers' activities throughout the day. While some users have noted occasional latency issues and dropped GPS signals, these are seen as minor inconveniences rather than significant drawbacks. In general, the consensus among users is that BigRoad's GPS and tracking capabilities offer valuable support for monitoring and managing driver activities effectively.

### Fleet Performance Analytics
User sentiment regarding BigRoad's fleet performance analytics capabilities appears to be mixed. While some users appreciate the functionality provided, others express concerns about the need for significant improvements in this area. The feedback suggests that there is room for enhancement in the fleet performance analytics features offered by BigRoad.

### Data Accuracy and Reporting
Users appreciate BigRoad for its reliable data accuracy and reporting features, noting that the software's ability to provide accurate daily logs and detailed tracking of drivers' activities adds a layer of confidence and compliance. The simplicity and affordability of the app, coupled with the ease of editing logs and viewing hours, contribute to a positive user experience. Additionally, the GPS tracking feature is highlighted for its accuracy and user-friendly interface, further enhancing the overall data accuracy and reporting capabilities of BigRoad.

Cons:
- Lack of Response from Customer Support: Several users have expressed frustration with the lack of response and help from customer support. They have not had any of their issues resolved since starting with the product.
- Difficulty in Reaching Customer Service: Many users have complained about the long wait times for customer service, sometimes lasting between 30 minutes to an hour or longer. Some users even mentioned difficulties in reaching customer service altogether, exacerbating their frustrations.
- Software Glitches and Updates: A significant number of reviewers reported constant glitches with the software, which required updates to be installed before it would work. This not only resulted in inconvenience but also wasted valuable time for users who rely on the software for their daily operations.

BigRoad, developed by Fleet Complete, is a fleet management solution that offers telematics tools and management solutions for fleets, assets, and mobile staff. According to the vendor, BigRoad is suitable for businesses of all sizes, including trucking and transportation companies, construction and contracting firms, oil, gas, and mining companies, specialty trades and services, field service management, delivery and logistics companies, as well as waste management companies.

## Key Features

**Electronic Logging Devices (ELD)**: According to the vendor, BigRoad offers electronic logging devices (ELD) compliance solutions to ensure adherence to FMCSA regulations and hours of service (HOS) rules. The ELD solution automatically tracks and records driver duty status, vehicle drive time, and driver availability, providing accurate and error-free logs.

**Fleet Tracking**: BigRoad's fleet tracking feature allows fleet managers to monitor their entire fleet in real-time, providing visibility into vehicle location, route history, and driver behavior. The vendor claims that this feature can help improve dispatch, optimize routes, and ensure driver safety.

**Driver Safety Monitoring**: The vendor states that BigRoad's driver safety monitoring feature helps fleet managers improve driver behavior and reduce accidents. It provides driver behavior reports and video coaching to promote safe driving habits. The platform also includes a DVIR (Driver Vehicle Inspection Reports) app for easy pre- and post-trip inspections.

**Asset Tracking**: BigRoad offers asset tracking solutions to help businesses protect and monitor their valuable equipment and assets. The asset trackers provide GPS location data and position reporting, allowing users to track the real-time location of their assets. Users can choose between solar-powered or hard-wired asset trackers based on their specific needs.

**Field Service Management**: BigRoad's field service management feature allows businesses to manage their mobile employees and field operations from one integrated platform. According to the vendor, this feature provides visibility into employee activity and driving performance, simplifies data collection with mobile forms and applications, and streamlines operations with features like dispatching, crew visibility, trip history, and billing integration.

**BigRoad Freight: Load Matching Platform**: BigRoad Freight is a load matching platform that helps drivers and fleets find and book high-quality loads. According to the vendor, the platform provides personalized load recommendations based on location, equipment type, and company preferences. It eliminates brokerage fees and simplifies the load booking process, improving efficiency and profitability for drivers and fleets.

**Real-time fleet tracking**: The vendor claims that BigRoad allows users to monitor vehicle locations, track driver behavior, and improve fleet efficiency.

**Remote engine data**: According to the vendor, BigRoad enables users to view vital engine information, monitor fuel consumption, and track working hours.

**Task management solution**: The vendor states that BigRoad's task management solution helps track technician availability, distribute jobs efficiently, and enable location-based dispatching.

**Activity time tracking**: BigRoad allows users to track task completion time, provide accurate time estimates, and plan future projects, according to the vendor.

BigRoad, a Fleet Complete Company, provides hours-of-service (HOS) and electronic logging device (ELD) mandate compliance solutions to the North American transportation industry.  The BigRoad bundle includes an engine-connected GPS tracker, in-depth reports on fleet performance, driver behavior score cards, video dash camera, for an ELD solution.

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What is BigRoad?