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BotStar Reviews and Ratings

Rating: 8.3 out of 10
Score
8.3 out of 10

Community insights

TrustRadius Insights for BotStar are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy and Visual Configuration: Users have found the chatbot configuration in BotStar to be easy and visual, enabling them to easily build a real workflow. They appreciate the simplicity of setting up BotStar and creating chatbots integrated into websites and Facebook pages using the visual editor.

Integration with Other Platforms: Users appreciate the integration capabilities of BotStar, particularly with Zapier and Slack. They find it easy to set up BotStar and value its ability to integrate with other platforms for technical purposes. Some users also highlight the powerful integration with Facebook Messenger and the availability of a chatbot widget for websites.

Useful Features and Documentation: Users express their appreciation for the availability of numerous features in BotStar as well as its good documentation for step-by-step chatbot building. They find these features helpful in creating customized chatbots tailored to their specific needs.

Reviews

1 Review

An user-friendly chatbot platform for non-tech savvy !

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

A great tool to enhance the customer experience on our website. With just a few clicks and interactions with the chatbot, they can book the reservation by themselves, which saves us lots of time. Besides that, the Live Chat feature help my employees replying to customer if the chatbot can't handle the conversation.

Pros

  • First of all, the design, as well as the ease of use, are definitely the biggest strengths of this platform. The drag and drop feature allows me to design the flow quite conveniently.
  • Second, the step-by-step video, documented tutorials are simple and only took about 5-10 minutes.
  • Third, BotStar created the feature which allows me to update CMS data automatically with CSV files.

Cons

  • BotStar updates regularly, but sometime it come with small bugs.
  • Should consider update Smart delay feature.
  • BotStar has lots of tools and integrations, so it would be great to have more documents or a place for people to share their ideas with those tools.

Likelihood to Recommend

This is a perfect tool to help you save time with repetitive tasks, enhance customer experience. As long as you use Facebook Page or Website, BotStar is suitable for developing your business or project.

While it is possible to create chatbots that can speak more naturally, it will require some programming knowledge as well as time to develop.

EL
Erica Lopez
Business Development Manager in Research & Development at E-learning Films (11-50 employees)
Vetted Review
BotStar
1 year of experience
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