TrustRadius: an HG Insights company

Cisco UC-One

Score10 out of 10

8 Reviews and Ratings

Get a Demo

What is Cisco UC-One?

Cisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms, etc. which are integrated in the UC-One Hub interface. Cisco announced their acquisition of BroadSoft in October 2017.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Cisco UC-One has to offer, as determined by TrustRadius' reviewers.
Based on 8 ratings of Cisco UC-One's features
View all features

Top Performing Features

  • High quality audio

    High quality audio connection is consistently available, with few or no interruptions.

    Category average: 8.7

  • High quality video

    High quality video connection is consistently available, with few or no interruptions.

    Category average: 8.7

  • Desktop sharing

    Presenters can remotely share a view of their desktop with attendees.

    Category average: 9.2

Areas for Improvement

  • Participant roles & permissions

    Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

    Category average: 8.6

  • Multi-level Interactive Voice Response (IVR)

    IVR is a phone menu allowing callers to interact with the system through voice and keypad

    Category average: 7.7

  • Directory of employee names

    Voice directory of all employees for self-service dialing

    Category average: 8.6

Reviews

What users are saying about Cisco UC-One.
View all reviews

All-in-one communication solution

Incentivized
Verified User
Project Manager in Engineering (11-50 employees employees)

Use Cases and Deployment Scope

Our employees travel frequently, and sometimes work any of the 24 hours a day, so having a unified communications platform that is reliable and easily accessible is important to us. Out tech support folks appreciate the uptime reliability and our management appreciates the fair cost of use. We found implementation to be facile and later support to be excellent.

Pros

  • Clear quality of service
  • easy implementation
  • good return on investment

Cons

  • None - great product that does all we need it to do and more

Return on Investment

  • We feel there has been a positive ROI for our company.

Alternatives Considered

Webex Webinars

Other Software Used

Zoom, Adobe Acrobat, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM)

BroadSoft UC-One - All in one Communication Application

Incentivized
Verified User
Technician in Information Technology (1-10 employees employees)

Pros

  • Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
  • Easy to use interface that is similar to other messenger applications/phone applications.
  • Low impact on system performance when in use.

Cons

  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.

Return on Investment

  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.

Alternatives Considered

Jive Hosted VoIP

Other Software Used

NetSuite, Microsoft Office 365, Wireshark