Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Cat avg: 7.7
Top Performing Features
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Cat avg: 8.6
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Cat avg: 8.4
Message alerts
Receive SMS and email message notifications for voice and fax messages
Cat avg: 8.4
Worst Performing Features
Voicemail Transcription
AI-powered voice-to-text transcription of voicemails
Cat avg: 8.1
Mobile app for iOS
App for iPhone and iPad
Cat avg: 8.7
Mobile app for Android
Android app
Cat avg: 8.6
BT Cloud Work Features from Reviews
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
8-2%
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.7
Call Management
Customized phone system settings
7.8-8%
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.6
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.4
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.4
Voicemail Transcription
AI-powered voice-to-text transcription of voicemails
Category average: 8.1
Mobile apps
Apps are compatible with mobile devices.
8-8%
Mobile app for iOS
App for iPhone and iPad
Category average: 8.7
Mobile app for Android
Android app
Category average: 8.6